Director, Customer Experience & Operations Development
CurrentResponsible for Customer Operations development & Tools, end-to-end customer journey and experience, and customer solution success and value.
Aug 2024 - Present
AeroLeads people directory · profile
Timo Idänheimo Email & Phone Number
Director, Customer Experience & Operations Development | RELEX Solutions
at
RELEX Solutions
1 work email found
@relexsolutions.com
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✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Director, Customer Experience & Operations Development | RELEX Solutions
Location
Helsinki, Uusimaa, Finland
Company size
Who is Timo Idänheimo? Overview
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Quick answer
Timo Idänheimo is listed as Director, Customer Experience & Operations Development | RELEX Solutions at RELEX Solutions, a company with 797 employees, based in Helsinki, Uusimaa, Finland. AeroLeads shows a work email signal at relexsolutions.com and a matched LinkedIn profile for Timo Idänheimo.
Timo Idänheimo previously worked as Director, Customer Experience & Operations Development at Relex Solutions and Head of Development & Solution Success at Relex Solutions. Timo Idänheimo holds Msc, Communication, Telecommunications And Industrial Management from Aalto-Yliopisto.
Company email context
Email format at RELEX Solutions
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*@relexsolutions.com
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Profile bio
About Timo Idänheimo
I am a passionate professional of retail and FMCG industries. I have strong and comprehensive experience from retail with topics such as consumer-centric category management, store operations, low-cost country sourcing, marketing and campaign management and lately on supply chain management.Currently, I apply my knowledge of retail and business consultancy skills at RELEX were I work as a Project Manager for project delivery. My work at RELEX also include product development - creating concepts and showcases of possible new features. RELEX provides solutions for retailers, wholesalers and manufacturers to optimize their supply chains, cuts spoilage, decreases inventory, and boosts on-shelf availability.My other interests lies in analytics, data utilization, information visualization and business process development.
Listed skills include Project Management, Management Consulting, Telecommunications, Scrum, and 15 others.
Current workplace
Timo Idänheimo's current company
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Relex Solutions
17 roles
Timo Idänheimo work experience
A career timeline built from the work history available for this profile.
Head Of Development & Solution Success
Responsible for RELEX Customer Success internal development, the roadmap of the internal development initiatives, and strategy work. Also leading the solution success team in which we aim to support our Customers in succeeding with our solution.
Mar 2022 - Aug 2024
May 2021 - Mar 2022
Senior Consultant
Field Pre-Sales Consultant. Helping customers to unlock the value out of Supply Chain.Key achievements and cases I have been involved with:https://www.relexsolutions.com/news/coles-partners-with-relex-solutions-to-reduce-food-waste/https://www.relexsolutions.com/news/finlands-biggest-pharma-and-health-product-distributor-picks-relex/https://www.relexsolutio.
Jun 2019 - Apr 2021
Business Manager / Team Lead
Customer delivery team lead with account management and business development responsibilities.
Jun 2018 - Jun 2019
Business Development Manager
Business development and sales in supply chain and space & assortment
Jan 2018 - May 2018
Project Manager
Working as a project manager for project delivery and product development.
Jan 2016 - Dec 2017
Freelance Photographer
Own Company
Event and wedding photography, picture illustrations for magazines etc.
Jan 2009 - Dec 2019
Marketing Consultant
Oct 2014 - Dec 2015
Senior Business Consultant
Specialized on retail and FMCG sectors with experience on Category Management, Store Operations and Procurement. Currently supporting two retailers in their Low Cost Country sourcing efforts.
Mar 2014 - Sep 2014
Consultant
Member of Performance and Information Management team. Key words related to the projects that I've been involved with:Retail, Consumer-Centric Category Management, Consumer Decision Tree (creating and educating), Assortment optimization, CatMan processes, Store operations, Store management system, Resourcing in store network, Store standards.
Mar 2012 - Feb 2014
Senior Business Analyst
Member of Performance and Information Management team. Key words related to the projects that I've been involved with:Test Manager, Testing, Sales Planning, Sales Analytics, Visualization, Market Analysis, Software Development (JavaEE, SQL), BPM, Training, EDW, Data Quality, SAP BW, ETL, Deployment, Telecom, Logistics, Scrum.
Sep 2010 - Feb 2012
Master'S Thesis Writer
In collaboration with prof. Tapio Takala, AivoAalto-project and Department of Media Technology. Master Thesis topic was "Recognizing emotions from biological motion in a point-light display".
Aug 2009 - May 2010
Research Assistant
Research areas as human psycho physiology, behavior studies, pattern recognition, emotions and point-light displays.
Nov 2008 - May 2010
Systems Tester
Performing regression test and correction verification on M-MGw software packages in Ericsson Finland. Regression testing included robustness, traffic load testing, software upgrading and system configuration.Also 05/2007 - 09/2007.
May 2008 - Sep 2008
Failure Analysis Engineer
Handing customer returned products, informing customer with the current status of analysis and reporting the result of analysis. Basic training for Six Sigma and Kaizen quality management methods.
May 2005 - Sep 2006
May 2004 - May 2005
Team & coworkers
Colleagues at RELEX Solutions
Other employees you can reach at relexsolutions.com. View company contacts for 797 employees →
EA
Ekaterina Abrakhova
Colleague at Relex Solutions
Finland, Finland
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AP
André Pereira
Colleague at Relex Solutions
Arruda Dos Vinhos, Lisbon, Portugal, Portugal
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JB
Judy Berens
Colleague at Relex Solutions
Wiesbaden, Hesse, Germany, Germany
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JH
Jani Hanhisalo
Colleague at Relex Solutions
Finland, Finland
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JB
Joni Bäckström
Colleague at Relex Solutions
Helsinki, Uusimaa, Finland, Finland
View →
DA
Dmitrii Akhmetshin
Colleague at Relex Solutions
Helsinki, Uusimaa, Finland, Finland
View →
OK
Oleg Kulagin
Colleague at Relex Solutions
Helsinki, Uusimaa, Finland, Finland
View →
MA
Miguel Angel Aguirre Galván
Colleague at Relex Solutions
Helsinki, Uusimaa, Finland, Finland
View →
FR
Fredrik Rahm
Colleague at Relex Solutions
Brooklyn, New York, United States, United States
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AG
Anna Gasparetto
Colleague at Relex Solutions
Greater Padova (Padua) Metropolitan Area, Italy
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Ekaterina Abrakhova
Colleague at Relex Solutions
Finland, Finland
View →
AP
André Pereira
Colleague at Relex Solutions
Arruda Dos Vinhos, Lisbon, Portugal, Portugal
View →
JB
Judy Berens
Colleague at Relex Solutions
Wiesbaden, Hesse, Germany, Germany
View →
JH
Jani Hanhisalo
Colleague at Relex Solutions
Finland, Finland
View →
JB
Joni Bäckström
Colleague at Relex Solutions
Helsinki, Uusimaa, Finland, Finland
View →
DA
Dmitrii Akhmetshin
Colleague at Relex Solutions
Helsinki, Uusimaa, Finland, Finland
View →
OK
Oleg Kulagin
Colleague at Relex Solutions
Helsinki, Uusimaa, Finland, Finland
View →
MA
Miguel Angel Aguirre Galván
Colleague at Relex Solutions
Helsinki, Uusimaa, Finland, Finland
View →
FR
Fredrik Rahm
Colleague at Relex Solutions
Brooklyn, New York, United States, United States
View →
AG
Anna Gasparetto
Colleague at Relex Solutions
Greater Padova (Padua) Metropolitan Area, Italy
View →
3 education records
Timo Idänheimo education
Msc, Communication, Telecommunications And Industrial Management
Di, Communications, Telecommunications
Ylioppilas
Mäntän Lukio
FAQ
Frequently asked questions about Timo Idänheimo
Quick answers generated from the profile data available on this page.
What company does Timo Idänheimo work for?
Timo Idänheimo works for RELEX Solutions.
What is Timo Idänheimo's role at RELEX Solutions?
Timo Idänheimo is listed as Director, Customer Experience & Operations Development | RELEX Solutions at RELEX Solutions.
What is Timo Idänheimo's email address?
AeroLeads has found 1 work email signal at @relexsolutions.com for Timo Idänheimo at RELEX Solutions.
Where is Timo Idänheimo based?
Timo Idänheimo is based in Helsinki, Uusimaa, Finland while working with RELEX Solutions.
What companies has Timo Idänheimo worked for?
Timo Idänheimo has worked for Relex Solutions, Own Company, Marketing Clinic, Bearingpoint, and Helsinki University Of Technology.
Who are Timo Idänheimo's colleagues at RELEX Solutions?
Timo Idänheimo's colleagues at RELEX Solutions include Ekaterina Abrakhova, André Pereira, Judy Berens, Jani Hanhisalo, and Joni Bäckström.
How can I contact Timo Idänheimo?
You can use AeroLeads to view verified contact signals for Timo Idänheimo at RELEX Solutions, including work email, phone, and LinkedIn data when available.
What schools did Timo Idänheimo attend?
Timo Idänheimo holds Msc, Communication, Telecommunications And Industrial Management from Aalto-Yliopisto.
What skills is Timo Idänheimo known for?
Timo Idänheimo is listed with skills including Project Management, Management Consulting, Telecommunications, Scrum, Business Strategy, Testing, Change Management, and Business Intelligence.
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