Timo Pätiälä Email & Phone Number

London, Gb

As Co-Founder of Hellon, I lead our international organization, guiding our global team and nurturing long-term client partnerships to shape a future where innovation, great customer experience and impactful business strategy are seamlessly aligned. I am deeply involved in crafting our group-level vision, ensuring that our work not only drives success for our clients but also contributes meaningfully to their growth, resilience, and relevance in a rapidly evolving landscape.

Hellon is one of the world’s most awarded Innovation, Service Design & Customer Experience Agency, with studios in Helsinki and London. We are a Strategic CX powerhouse dedicated to driving innovation, growth, and transformation for forward-thinking organizations worldwide. Our diverse, ambitious, and empathetic team excels in helping clients navigate the full spectrum of innovation services—from strategy and customer insights to concept development, testing, and implementation.As the Managing Director and Founding Partner of our London studio, I’m actively involved in shaping group-level strategy to ensure we deliver impactful, innovative solutions that make great customer experience a cornerstone of strategic growth. I have the privilege of collaborating daily with visionary Designers, Innovators, and Business Leaders, exploring new ways to help our clients stay relevant in a rapidly changing landscape. At the same time, I’m committed to creating an inspiring environment where our talented teams thrive—whether working from home or in the office

London, Greater London, United Kingdom

Hellon is one of the worlds leading Service Design & Customer Experience Agencies with offices in Helsinki and London. I worked as the Commercial Director for our London office with a clear focus in sales leadership and strategic growth planning . As a founding partner of the London studio and board member for the agency I was also actively taking part in group level strategy work as well as general board level decision making.

London, United Kingdom

I worked at Getty Images as the Manager for the Nordic Region directly reporting to the Director of the Nordics. I supervised a pan-Nordic sales and support team, located in London, Helsinki, Stockholm and Oslo. My sales team delivered against country specific sales targets and managed our Nordic key-accounts as well as focused on new business. We dealt directly with our media, agency, corporate and broadcast clients executing everything from corporate wide agreements to advertorial sales of Getty content. The support team functioned as the first line of customer service to all of our Nordic clients offering service in Swedish, Danish, Norwegian, Finnish and English.Additionally I had a specific focus on the Finnish market and I was responsible for the full portfolio (Getty Images & iStock) of our business in Finland. My responsibilities outside the overall sales of our portfolio products at www.gettyimages.com and www.istockphoto.com also included marketing, branding, sponsorship, events and business development for the Nordic Region. I was part of the senior management team of the Nordic Region and participated actively in the strategic work for the whole Nordic region.

Finland

I worked for Getty Images in the role of Country Manager for Finland. I was responsible for the full portfolio of our business in Finland and directly dealt with our media, agency, corporate and broadcast clients executing everything from corporate wide agreements to advertorial sales of our award winning content.In addition my responsibilities included parts everything that related to Getty Images in Finland, whether it was branding, sponsorship, marketing, strategy events or Business Development opportunities.Getty Images Finland is a part of Getty Images Nordic daily I worked with our offices in Stockholm, Oslo and Copenhagen as well as our brilliant Nordic team stationed in London.

Project Manager at Duodecim Ltd. Responsible for multiple projects ranging from international R&D projects to development, production and internationalisation of television formats. Production and concpetion of two nationally broadcasted scripted reality television shows which were successfully optioned and sold at MIPTV/MIPCOM.

End to end management of several R&D Projects, responsibilities included:ConceptionProgram draftingBudgetingAllocation of human resources to projectManagement of project timetableProject reporting to stakeholders and partnersProject delivery

Producer, host & co-creator for the urban culture show BIGTV. During the period when BIGTV was made I worked with all aspects of producing the show from program planning (season timetable) to talent and guest retainment/acquisition. Responsibilities also included the attainment of rights to shoot at locations, media relations, sponsorship relations and media accreditation for the team.

▪Knowledge and experience of organizing events from small business related happenings to concerts, fair shows and other large productions▪Production of video and still content▪Sales and marketing of various productions▪Event organizing (Fashion-expo, Bassline festival)▪Production of concerts in various venues in Helsinki▪Production of the entertainment agenda for a known cruise line company that operates in Finlandand the Baltic area▪Event marketing, advertising and acquisition of sponsors

Coordination of several marketing campaigns on multiple platforms for print and digital products and organizing the presence of the company at fair-shows and events.

Santahamina

After my mandatory Military Service I worked as a Staff Sergeant. I was responsible for the day to day training of a full platoon of new recruits. Tasks involved everything from planning the weekly schedule for the platoon to coaching and training of the NCO´s and general overseeing of the platoons functions.

Master Of Science In Economics And Business Administration, International Marketing

Major: International Business (Marketing) Minors: Leadership and Organisations & Accounting

Certificate, Service Design

Exchange Student, Chinese Language And Culture

Academia was mostly centered around Chinese language studies and chinese business culture.

Diploma Of Hispanic Studies, Hispanic Studies

Studies Include: Spanish as a foreign language. The teaching of Spanish culture. DELE (Diploma de Español como Lengua Extranjera).

Finnish Matriculation Examination / Upper Secondary School / High School Diploma, General Studies / High School

Studied for the Finnish Matriculation Examination (A-levels or equivalent)