Manage Reservations department operationPricing & ContractingBudgeting and ForecastingOnQ All PrivilegesGRORevenue Management

Pre-Opening TeamTeam building and departmental trainingTesting and preparing operational systemsCovered the role of Learning and Development manager (5 months)Task force at Doubletree by Hilton Aqaba (2 months)

Assist F.O Manager in daily operations.Scheduling.Filing systems.Training.GHA Membership.Cost & Budget.Team Building.Design & Drive Up-sellingInnovation Committee

- Team building and departmental training.- Designing different types of forms, checklists, & plans.- Testing and preparing operating systems.- Check and train fire, life, & safety procedures.- Maintenance and control of daily front office operation.- Control rebates, discounts, and F.O accounting.- Check and monitor daily reservations.- Reporting and handling.- Night Manager and MOD Duty.- A member of Heart Beat committee (Guest satisfaction survey)… Show more - Team building and departmental training.- Designing different types of forms, checklists, & plans.- Testing and preparing operating systems.- Check and train fire, life, & safety procedures.- Maintenance and control of daily front office operation.- Control rebates, discounts, and F.O accounting.- Check and monitor daily reservations.- Reporting and handling.- Night Manager and MOD Duty.- A member of Heart Beat committee (Guest satisfaction survey). - Implementing IHG standards and policies.- Preparing FO team schedule.- Monitor and maintain standards of hygiene, uniform, conduct, and posture.- Train and instruct healthy and correct posture and use of equipment.- Maintain department’s first aid kit.- Designed hotel channel slide show.- Responsible of departmental training.- Monitor greeting, recognition, and staff attention to reach guest satisfaction.- Responsibility of IHG employee user ID’s.- Handling filing systems.- Watching and maintaining departmental equipment & supplies.- Improving and establishing team relationships using different ALDP modules.- Responsibility of reaching our loyalty program targets. (Priority Club)- Promotions & Up-selling key driver.- Participated in selecting background music for hotel different areas.- Assisting hotel inspection by different groups.- Added valuable training to my knowledge:Priority Club Membership 101 – 102 – 103 – 104 – 105.Security Awareness for Duty ManagerIHG Hotel Security Manager CertificationIHG Traveler safety EMEALoyalty Connect EMEA Opera 5.0 PMS (20 Modules)One Step Ahead Show less

Direct and manage a department responsible of overseeing and directing all aspects of telecommunications services.-Facilitate the promotion of the desired work culture.-Controlling ISC and BC training, scheduling, and following policies and procedures. Grooming standards, behavior, appearance and attitude.-Managing official emails and correspondence between ISC-BC and other departments.-Action Planning.-Departmental personal developing plans for ISC-BC agents.-Improving… Show more Direct and manage a department responsible of overseeing and directing all aspects of telecommunications services.-Facilitate the promotion of the desired work culture.-Controlling ISC and BC training, scheduling, and following policies and procedures. Grooming standards, behavior, appearance and attitude.-Managing official emails and correspondence between ISC-BC and other departments.-Action Planning.-Departmental personal developing plans for ISC-BC agents.-Improving working atmosphere and equipment.-Facilitating training and improvement-Watching brand standards.-Fire Life Safety Panel Responsibility which is located in ISC department.-Watching front office department areas to meet brand Fire Life Safety Standards.-Arranging departmental meetings.-Departmental storing, supplies, and purchasing orders.-Improving business center revenue.-Watching attendance and following grooming and hygiene standards.-Official departmental trainer with a six month plan followed between June-December 2011 that included all Front Office departments.-All Duty Manager tasks that includes daily FO operation, facilitating daily hotel operation, reporting, handling guest complaints, handling employees problems, watching standards, following policies and procedures, hotel touring and maintenance check, checking hotel’s official email, and handling all emergency cases and alarms.-Up-selling key driver following TSA program. Show less