Timo Saarinen Email & Phone Number

Lahti, Päijät-Häme, Finland

B2B sales. Saneeraus: Taloyhtiöt, rakennusliikkeet.

Lahti Area, Finland

Lahti

B2C sales.

Finland

Planning and executing social media advertising campaigns and publishing social media material (Facebook, Instagram). Contract management and negotiation towards companies when providing health and wellness services to their personnel. Experienced also with fitness center daily routines, customer service, contract management, sales and marketing. http://www.ole.fit

United Kingdom

As a Program Manager my assignment was to lead global service delivery community for Vodafone Global Customer Unit for SW delivery services. Program Manager is responsible for the global operational alignment of service delivery. This program is based on SW (Service Delivery Management) community in 16 countries. The key responsibilities are global performance management and governance, facilitation of knowledge sharing, implementation of common ways of working based on best… Show more As a Program Manager my assignment was to lead global service delivery community for Vodafone Global Customer Unit for SW delivery services. Program Manager is responsible for the global operational alignment of service delivery. This program is based on SW (Service Delivery Management) community in 16 countries. The key responsibilities are global performance management and governance, facilitation of knowledge sharing, implementation of common ways of working based on best practices and driving improvement initiatives covering performance improvement or cost reduction. This program is also responsible for defining the correct behavior of the Service Delivery Managers by setting KPIs and objectives, and to assist them to achieve operational excellence.I was accountable towards Vodafone Group for the global SLA performance across Vodafone Operating Companies and to drive global improvement initiatives or escalations. During measurement period 2011-2013 Service Level Fulfillment KPI was high on all deliverables. Show less

Finland

Occupational Safety and Health delegate for Ericsson Finland. I was representing over 850 white-collar employees towards the employer. I was also member of occupational safety committee and personnel representation forum.

Finland

Chairman of the Ericsson Finland Sport Club. I was accountable leading over 20 sport sections with annual budget over 100k€. Company gym renovating project in 2009 where I was fully responsible from the introduction to management group through the purchases, renovation to coaching and helping to improve wellbeing at work.

Finland

Global Performance and Configuration Management projects for improving lead times and performance on customer trouble tickets.Preventive System Maintenance service delivery projects for global mobile operator to help their network stability and pinpoint the faults before escalating to bigger problems.Software Deployment projects and management task globally.Project for improving co-operation between different 2nd line support and product maintenance and design units across the globe.

Finland

Technical project manager and team leader for multimedia messaging products, where I had responsibility of 25 support and integration engineers in 2nd line organisation towards customer as well as correction deliveries from product line maintenance and design units. Few technical software integration projects to customer networks.Trainer for advanced SAP Customer Support Module courses and web-trainings.

Finland

Started as front office call taker on mobile network support organisation where I was introduced and trained for mobile networks. ClearCase software configuration tool deployment project to our organisation of which I also wrote my thesis. Main trainer for SAP Customer Support Module tool introduction to our organisation.

Finland

Storage operations.

Finland

Storage operations.