Timothée Arbez Email & Phone Number

Zurich, Switzerland

Zurich, Switzerland

Zurich, Switzerland

For FIFA Digital Guest Experience app (iOS, Android, web) product:- Own the product vision and strategy- Lead business team in problem discovery and definition of new business processes.- Manage the conceptualization of user journeys and gathering of end-user requirements.- Assess features values through prototyping and rapid end-user assessment.- Prioritize product features and oversee delivery in constant sync with peer Product Managers for integration with other products of the ecosystem, following Agile methodology.- Align stakeholders around the vision for the product, including senior management, IT, external development agencies, UX designers and end-users.

Région De Zürich, Suisse

For Swiss WorldCargo: Conceptualization of a Customer Experience and Digital Product strategy:- Definition of artefacts and tools to assess customers’ unmet needs, using customer journey, personae and other user research methodologies.- Conduct user workshops, develop and test prototypes following precepts and philosophy of Design Thinking applied to service and experience design.- Partner with business owners and agile product teams to build product roadmaps that will be incorporated in to the broader company product portfolio planBusiness Lead for CRM implementation project. Dynamics 365 for Marketing, Sales and Customer Service. Cloud solution, Agile delivery:- Ownership of the product vision, prioritization strategy, roadmap and ROI.- Act as Product Owner in the Scrum setup. Lead the business teams into features and requirements specification – product and interfaces.- Responsible for the system delivery, including user training, product and process documentation- Key interlocutor between different business teams towards high level management, the internal IT organization as well as with providers all over the world.- Monitor and evaluate product performance to ensure constant improvementsProject Lead for an innovative digital solution using AI technologies to automate booking process (NLP). Ownership of definition, design and delivery. Cloud SaaS, waterfall delivery.

Région De Zürich, Suisse

For Swiss WorldCargo, the air cargo division of SWISS, B2B environment.Enhancement of Customer Experience (CX) across different touchpoints of the customer journey. - Analyzing the current customers' interaction setup, - Benchmarking,- Customer journey tool design,- Touchpoints identification and evaluation,- Opportunity mapping and assessment,- Concept validationExploration, creativity, ideation and conceptualization.Work packages definition, team work organization and team management.Preparation and update of deliverables.Presentation and suggestion to steering committee (C- level).

Région De Zürich, Suisse

Customer Experience project, core team member:- Analyzing the current customers' interaction setup, - Benchmarking,- Customer journey tool design,- Touchpoints identification and evaluation,- Opportunity mapping and assessment,- Concept validationExploration, creativity, ideation and conceptualization.Work packages definition, team work organization and team management.Preparation and update of deliverables.Presentation and suggestion to steering committee (C- level).

Région De Paris, France

- Operational business process, organizational and IT systems analysis – quantitative and qualitative analysis.- User research: shadowing every staff function along the process and interviewing key stakeholders.- Design and proposal of correction actions for processes and IT solutions improvements leading to cost and error reduction, while ensuring products are delivering on brand promise.- Direct report to the CEO. Presentation of findings and corrective actions to Management Board.

Analysis of existing transport process within Europe production unit :- Negociation and transport service purchasing- Project leading : tracking of logistics unit (RFID technology)Etudes et analyses des solutions transport des unités françaises du Groupe.- Négociation/Achat de transport- Conduite de projet : traçabilité d'unités logistiques

Eclépens

Mission : study, analysis, proposals to improve the sector of shipment where mail is forwarded to logistics partners.Mission : étude, analyse, proposition d'amélioration du secteur d'expédition, remise des envois aux partenaires logistiques.

Nostang

Registration of transport documentsEnrigestrement des documents de transport

Nostang

Discovery courses : exploitation, packaging management, litigationDécouverte : exploitation, gestion des emballages, service litige.

Master Ii - Droit Et Management Du Transport Aérien/ Master In Air Transport Law And Management, Vice Major De Promotion

Institut de Formation Universitaire et de Recherche du Transport Aérien Master thesis : Airlines allinces, between cooperation.

Master I - Manager Transports Et Logistique

Master thesis : Gain market share while optimizing costs: which strategies for business aviation companies in Europe? (Grade : 16/20)

Bachelor Degree / Du Communication Internationale Spécialisée, International Business

Two Years Vocational Degree Diploma In Transport And Logistics / Dut Gestion Logistique Et Transport, Transport Et Logistique, Major