Super App • Hyper-Growth • Series C • Multi-PMMC Fit • Travel • Fintech • B2CThe all-in-one app to save, earn, and put more money in your pocketHypergrowth company with $3MM+ in MRR, serving over 50MM+ customers, driving over $1B revenue, finding 3x PMMC fits, named Deloitte’s fastest growing companies in 2024.•Part of the Travel Team responsible for $30MM+ in NR per quarter•Pivoted a growth/revenue travel site to profitability in a month with the Growth team•Delivered 5% NR lifts per quarter, owning 65% of execution across two engineering teams and one designer•Projected lift in NR of 12% by using Amplitude to conduct and analyze 25+ feature A/B tests, smoke tests, & functional usability tests to get an early signal of improvement•Increased Product Team customer touchpoints from once a month to 3x per week by establishing an interview process•Influenced GM of Travel’s strategic plan for membership chargebacks through in-depth interviews and qualitative analysis.•Influenced the prioritization of 1 high-priority feature and the deprioritization of another by conducting 2 competitive market analyses using a market segmentation and product feature comparison approach•Oversaw the company-wide adoption and implementation of Notion by partnering with the Head of Product to ensure seamless phased rollouts and consolidate daily work and documentation into the new platform

Start-Up • Automotive • B2C Web app enabling car owners to compare local auto shop prices.Started a company to rapidly learn and grow as a Product Manager and a leader.•Self-funded and led a team of 1 designer and 2 developers in Agile sprints, shipping multiple MVPs within 12 weeks•Conducted market segmentation analysis, product feature comparisons, trend analysis, user surveys, and customer interviews to explore consumer auto repair experiences and discover our problem space•Experimented with product-channel fit by testing SEO, paid Ads, and white-labeling

Founder Owned & Funded • EdTech • B2B • SaaSWeb-based software for School Districts to streamline and manage performance evaluations and legal compliance. •Increased activation by 5.5% by creating a customer onboarding flow.•Used time answering tickets and training customers to conduct user research and identify user pain points. Synthesized findings into user stories for the development team.•Managed product documentation for Customer Success, ensuring new and old features were clearly communicated to users.•Ensured smooth transitions to new features and early adoption by users by partnering with cross-functional teams.•Managed Freshdesk and Jira daily to identify and fix technical problems. Provided exceptional customer service and cut client ticket timeframes (response time and resolution time) in half.•Remotely trained clients on all aspects of the product: teacher compliance software. Guided clients from activation to retention, reducing client churn rate by 4%.

Founder Owned & Funded • L&D • HR • B2B • SaaSLearning and Development for Emerging Leaders•Retained two enterprise contracts worth $90k+ by improving enterprise users’ Activation•Increased Activation KPI by 3% in 3 months by reducing steps to reach the Aha Moment•Lifted CSAT by 8% through simple feature A/B testing to quickly assess feature value•Formalized the UX research process with scripted interviews and surveys, improving understanding and action on low user Retention around a core feature•Saved $3K in monthly overhead by identifying unused software

•Co-founder of the team. Planned product and brand strategy and crafted company values. •Managed operations and closed transactions to bring in $8M in sales volume, enable the hiring of new staff, and create company SOPs.•Grossed $4M in sales by on-boarding, managing and coaching 4 new buyer agents.•Raised conversion rates by 35% by scoping and creating KPIs and analyzing this data weekly for continued product and process improvement.•Contributed to over 25% of the annual team sales volume by communicating to customers, beyond a shadow of a doubt, that they are in good hands.

•Prospect for verified home buyers and sellers and convert leads into buyer consultations or listing appointments for the Team Lead or Listing Specialist

•2 years of experience in a fast-paced, people-facing professional environment that required timely action and creative solutions in the face of dynamic circumstances. Built relationships with diverse customer stakeholders to create trust, advocate for their needs, and provide custom solutions that increased customer satisfaction by 3%.•Developed and taught a multidisciplinary curriculum for 6 classes with students from seventh grade to tenth grade. Maintained a student grade average of A-.•Mentored and coached students in writing, goal setting, and time management skills leading to 86% of the students achieving honors.

•Organized four two-week international mission trips, led fundraising efforts, and executed program logistics which resulted in an average of 12 students per trip and an average of $22,000 raised per trip.•Established and maintained approximately 100 donor relationships to exceed a personal annual mission fundraising budget exceeding $50,000.