Timothy Persaud Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

Results-Oriented HR Contact Centre Supervisor that communicated Human Resources policies and processes to Employees, Management, Human Resources Professionals, and stakeholders through verbal and written correspondence for multiple clients.I have experience in customer service, training, and management, having supported high-performing teams in Human Resources. Having worked in Business Process Outsourcing (BPO) for 7 years, I am experienced in helping to meet the needs of prestigious clients related to benefits, payroll, pension, severance, performance management, workforce and staffing administration. I did so through exceptional investigation, mitigation, and analysis.

Ontario, Canada

Scarborough

Contributed to Wine Rack’s success by demonstrating exceptional customer service and continuously striving to maximize sales. Delivered exceptional customer experience by:Enthusiastically engaging and interacting with customersConsistently and effectively recommending a selection of wine to meet customers’ needsWorked together with team members to create a positive fun environment

Toronto, Ontario, Canada

Fulfill routine and occasionally non-routine transactions, internal business partner and/or external customer inquiries/requests, and/or audit/ reconciliation activities efficiently and effectively in accordance with Bank and industry standards. Follow procedures to resolve standard and relatively straightforward internal business partner and/or external customer inquiries/ requests and issues, referring non-routine issues to more senior team members and/or managers.