Timothy Roach Email & Phone Number

Highly analytical leader with 20+ years of IT Services business experience directing critical client engagements and enterprise level technology transformations at Fortune 500 companies focused at program management, project and program financial management, global resource management, contract negotiations, IT infrastructure operations and application engineering and maintenance management. Resourceful proactive problem solver known for building highly satisfied client relationships and rebuilding challenging relationships while growing share and fulfilling contractual obligations. Articulate communicator leading large multinational matrixed teams in complex service engagements and transformations within diverse environments. Business sector work experience includes Automotive Manufacturing, Electric and Gas Utilities, Banking, Insurance, Retail, Aerospace, Defense, Heavy Manufacturing, Transportation, Airlines. Career Highlights:* Managed and transformed complete corporate IT infrastructure and applications engineering and maintenance operations for Fortune 500 companies consistently exceeding client and business objectives. Engagement sizes ranged from $30M to $200M per year*Led startup and directed multinational client engagement generating $40M per year deal as IBM Project Executive establishing relationships and delivering newly signed deal with Case New Holland, a subsidiary of Fiat Group with operations in the US, Canada, South American, and 12 countries in Europe. Consolidated 3 data centers into single data center in the US and built out Help Desks for NA and Europe.* Directed turnaround of unprofitable engagement for IBM with Air Canada generating $170M per year. Increased gross profit $5.9M in first year of tenure, $19M in second, and $32M in third while never missing SLA or performance related metrics. * Transitioned newly signed engagement from multiple competitive AIG client vendors to Cognizant managing Transition team in the US and India. Grew revenues 25% via client negotiations and agreement management. Led 10+ on and offshore teams with 900+ employees improving release times and deliverables.Specialties: Global Team Leadership & Team Building • Large Complex Global Transformation Mgmt • IT Service & Engagement Management • IT Operations • New Business Development • Strategic Partnerships • DevOps Enablement • IaaS & Data Center Environments • Performance Measurement • Customer Satisfaction • Financial Forecasting & Analysis • Risk Assessment & Mitigation • Offshore Resource Mgmt • Contract Management and Negotiations

Listed skills include Program Management, It Service Management, It Outsourcing, Cross Functional Team Leadership, and 45 others.

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  Central Connecticut State University

  Industrial Technolgy