Timothy Roach Email & Phone Number

Dennis, Ma, Us

Boston, Massachusetts, United States

Responsible for the programing, setup and operations of precision CNC lathes. - Read and interpret engineering drawings converting them into machine specific programs.- Setup and operate CNC lathes using machine specific programs.- Produce and inspect all parts per ISO 9000 standards.

Usa And Mexico

United States

AVP, Engagement Partner, Prudential Insurance (2018 – 6/2019) Led 1,000+ employees on and offshore serving as lead consultant onsite with full P&L accountability with $90M budget. Served as bridge between Prudential, Cognizant Commercial, and Cognizant Onshore / Offshore Delivery teams. Negotiated contracts and ensured exceptional customer satisfaction. Met and exceeded SLAs and quality standards. * Built out onshore leadership delivery organization for Insurance sector. Led Application Development and Support operations for legacy Annuities, Life, and Retirement business units including packaged software solutions such as PEGA and Omni.AVP, Transition Executive, AIG Insurance (2017 – 2018) Directed 900+ full time employees on and offshore leading transition of legacy applications support and QA / QE support from 8+ vendors at AIG to 2 vendors. Communicated extensively with senior client leadership overseeing knowledge transfer, documentation, and steady state support for business units. * Grew revenues 25% by negotiating and managing business agreements. Established synergy across business units and generating savings via vendor consolidation and consistent set of processes.Selected Skills:* On & Offshore Leadership / Consulting* Client Relationship Building* Full P&L Management* Strategic Partnerships* Contract Negotiations* Customer Service & Satisfaction* Performance Measurement* Continuous Process Improvement* Revenue Generation & Sales Growth* New Business Development* Transitions & Vendor Consolidation* Synergy & Application Development* Budgeting & Cost Reductions

Armonk, Ny

Managed multiple high-profile, complex infrastructure projects ($10M - $200M) for large enterprises. Directed operations, transformations, and IT support. Transformed and implemented new corporate infrastructures, architectures, cloud, storage solutions, Help Desk operations, and security. Oversaw applications development, support, and maintenance for multiple clients. Negotiated contracts and built customer relationships. Led turnaround of troubled contracts and enabled millions of dollars in savings and / or new revenues. Ensured full P&L management of programs and portfolios as large as $450M.Selected Engagements: * NiSource Corp., (2016 – 2017): Managed 500+ direct and indirect reports including 250 offshore resources managing data center, mainframe, midrange, service desk, deskside, application, and network services operations. * L’Oréal Corp. (2015): Led turnaround of SAP system upgrade and migration program significantly improving delivery times.* Con-Way Trucking Corp., (2014 – 2015): Transformed enterprise network infrastructure and architecture for 370+ client sites in the US, Canada, and Mexico. Led 60 team members, 80% outside contractors. * State Street Corp. (2014): Rebuilt server program improving productivity 25% and enhancing consistency by streamlining server build approach. Built team of 70 in India to automate build process including scripting.* KPMG (2013 – 2014): Oversaw service desk, AMS, midrange, and deskside support operations. Reduced losses from $4M to $1M per year via contract renegotiation. Achieved breakeven ROI by end of contract.* National Bank Financial Group, (2010 – 2012): Ensured successful management of 500+ direct and indirect reports. Reorganized team, led turnaround of stalled programs, and renewed client’s confidence. * TD Bank of Canada, (2009 – 2010): Championed turnover of end-of-life program back to TD Bank with full P&L and budget accountability. Increased revenues 10% by expanding scope of project.