Technical Writer
Current• Developed comprehensive technical documentation for a software product, reducing customer support inquiries by 30% and increasing user satisfaction.• Authored 20+ in-depth whitepapers and case studies that showcased our industry expertise, resulting in a 15% increase in website traffic and lead generation.• Collaborated with cross-functional teams to create user-friendly product manuals, contributing to a 25% decrease in onboarding time for new customers.• Created and maintained a knowledge base of technical articles and FAQs, reducing customer escalations by 20% and improving self-service support.