Timothy Ash Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Lisle, Illinois, United States

I was commissioned by the leadership team to direct the ground-up development and deployment of our new gate system, starting from product inception, software/system development, and go-to-market strategy. Manage business intelligence, IT, marketing, 24/7 network operations center, product sales, the project management office, software development, and technical and customer support desk activities. The scope of this role focuses on directing the organization's technology and product strategy, leading a team comprising 8 direct reports and 110 indirect reports.Key initiatives:➜Launched the REMPREX analytics tool 2.0, which enables users to access comprehensive performance data. The new version included an embedded PowerBI analysis tool, empowering end users to conduct in-depth analysis and gain valuable insights.➜Led the project that ended with a successful deployment of the new gate system (24 months), which is projected to yield an additional multi-million-dollar revenue for the next three years. ➜Restructured and expanded a Remote Operations Center (ROC) from 12 to 24 sites, effectively doubling its capacity. Simultaneously, grew the client base from 1 to 4, resulting in improved support for transportation companies facing staffing challenges during peak and low-volume hours.➜Spearheaded the seamless integration of three acquired companies, encompassing IT infrastructure, corporate systems, and organizational policies. This strategic initiative bolstered our overall operational synergy and contributed to our sustained growth.

Willowbrook, Illinois

I was promoted to a Senior VP role to lead various initiatives aimed at promoting organic growth, ensuring consistent premium service delivery while managing PMO, marketing, product sales support, technical and customer support desk and field service activities. Directed a team of 50 FTEsKey initiatives:➜Led a 12-month project to implement a custom telematics software solution, enabling the seamless integration of off-the-shelf hardware with accounting, HR, and customer systems. This initiative enhanced safety in our industrial environment and provided improved visibility into performance.➜Deployed vehicle telematics to various intermodal equipment, such as pick-up trucks, hostler trucks, and cranes, to measure safety, mechanical condition, and operational performance➜Developed and executed marketing strategies, including company-wide rebranding, trade shows, social media, website redevelopment, logo style standardization, among others.

Willowbrook, Illinois, United States

I took on this position with the objective of instituting a product refresh cycle to ensure continued performance, anticipate capital technology replacement expenses, and mitigate warranty cost risks. Overlooked the functions of marketing, product sales, the project management office, and the 24/7 technical and customer support desk.Key initiatives:➜Streamlined multiple project management departments into a cohesive and standardized PMO, led by certified project managers, facilitating the deployment of various products and technology platforms.➜Developed a multi-tier technology support service framework, offering clients a choice between minimum service quality and premier service tiers, featuring both remote and on-site support options.➜Successfully implemented and overseen automated container identification technologies, incorporating OCR, AI optical tools, and RFID systems.

Willowbrook, Illinois, United States

Moved to this role to enhance service quality and efficiency through the implementation of the Field Service Department, managing the PMO, and leading 24/7 technical and customer support desks across the US and Canada. Improved service quality by deploying a ticketing system utilized by the customer technical helpdesk, internal corporate IT, and Field Technicians.Introduced automated device monitoring, improved service quality with ticketing and call analytics, and strengthened critical communication channels for outage management.

Woodridge, Illinois, United States

I managed multiple departments with a staff of 35: Field Service, Implementation, Project Management Office, and a 24/7 Technical and Customer Support Desk.

Woodridge, Illinois, United States

Project manager for intermodal technology projects throughout North America.

Woodridge, Illinois, United States

I supported OCR, RFID and industrial automation technology at several transportation hub's throughout North America.

Charlotte, North Carolina

Boston, Massachusetts