Timothy Baer Email and Phone Number
round rock, texas, united states
Timothy Baer's Location
San Francisco Bay Area, United States
Timothy Baer's Contact Details
Timothy Baer work email
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Timothy Baer personal email
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Timothy Baer phone numbers
About Timothy Baer
Analytical, innovative, results-producing IT professional that collaborates and leverages cross functional teams to deliver successful solutions. Skilled at business case creation to solution development. Equally adept working with senior business and technical leaders gaining buy-in, addressing funding and project scope challenges. Customer focused, enthusiastic and versatile in variety of work environments, able to remain calm and focused under tight deadlines. Core Competencies: Senior Leadership Experience, Extensive Healthcare Technology Experience, Program Management, Consulting, Wintel Server Engineering Leadership, Product Management, Technology and Process Improvement, Customer Relationship Management, Solution Development and Delivery, Team Leadership and Development
Timothy Baer's Current Company Details
Dell Technologies
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Senior Manager, Delivery Services
round rock, texas, united states
- Website:
- delltechnologies.com
- Employees:
- 270292
Timothy Baer Work Experience Details
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Senior Manager, Delivery ServicesDell Technologies May 2017 - PresentSan Francisco Bay AreaProvide account leadership for a multi-million dollar private cloud service engagement. Complete P&L responsibility supporting over 9,000 virtual hosts for one of the nation's largest HMOs.
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Consultant Specialist, Contact Center Support StrategyKaiser Permanente Jun 2016 - Apr 2017Walnut Creek, CaLead the problem management and root cause analysis for Kaiser Permanente’s enterprise contact center platform (35 Contact Centers, ~6K agents). Reduced problem ticket backlog >60% and days outstanding by >30%. Developed curriculum and facilitated delivery of multiple platform technical training sessions. Provided thought leadership for the SharePoint platform upgrade and software inventory projects. -
Service Delivery Manager - Service AvailabilityIbm Apr 2015 - May 2016Multi-NationalManaged change activity, developed reporting process and incident restoration approaches for this international client. Identified performance deficiencies and led performance improvement efforts.• Tracked/analyzed operational changes, drove improved performance, exceeded SLA targets.• Led an automation change process effort to drive account server operational automation. -
Service Delivery Manager - Midrange Engineering And Lifecycle Mangement ServicesIbm Global Business Services May 2009 - Apr 2015Multi-NationalProvided leadership and strategic guidance for staff of 135 engineering delivering technology services in the following areas: Wintel Servers ~15K, Unix Servers ~4.6K, Lotus Notes ~200K mail accounts, Wireless Phone Services ~60K devices, Active Directory >1M objects, SharePoint, and RightFax Services.• Led Wintel server infrastructure life-cycle management refreshing ~1.2K servers annually • Developed program requirements and led deployment of automation tool for >17K servers, reducing the need for manual intervention to address server availability issues.• Resurrected the client’s trust in Notes team’s ability to support Notes environment by increasing client’s satisfaction with services being provided and reducing client escalation of issues.• Documented support deficiencies, defined gap solutions, enhanced client support improving service level performance.
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Senior Manager / Manager / Project ManagerKaiser Permanente Jul 2002 - May 2009Walnut Creek, CaManager / Senior Manager Led team of 8 engineers in engineering and operations for active directory and enterprise patching of Wintel >222K endpoints monthly.• Managed product selection, integration, documentation and training for clinical Single sign-on proximity card by deploying proximity authentication system that improved work flow while simultaneously securing member’s PHI information.• Led SOX process development and documentation for procedures, guaranteeing compliance with National HIPAA regulations regarding patient/member PHI information • Directed assessment/selection/deployment of vendor licensed product enhancing active directory infrastructure disaster recovery capability.• Managed multiple vendor relationships associated with product, software purchases and licenses, resulting in high level of vendor performance driving maximum value for Kaiser investment.Lead Project Manager, HIPAA National Program • Managed $2.2M deployment of Host Intrusion Prevention solution and $2M mobile device end point encryption solution (>7K servers and >35K mobile devices), identifying solution to secure patient/member data hosted on mobile devices.• Guided team in identifying requirements, developing and documenting processes, to execute $5M National HIPAA infrastructure security compliance risk and remediation effort.• Led the HIPAA assessment, remediation and documentation effort for >120K workstations, >7K servers, >10K network devices and >1K enterprise databases, developing strategy to secure patient/member data.• Coordinated National EDI Infrastructure Team’s acquisition, deployment and daily operation of the hardware and software associated with $60M project.• Engineered process handling over 8M patient data disclosures in compliance with HIPAA.
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Senior Consultant / Manager Customer RelationsSaic 1997 - 2002Walnut CreekClient Assignments: KAISER PERMANENTE• Co-Manager Technical Infrastructure Deployment; Managed the deployment of the technical hardware and network infrastructure for the enterprise Clinical Information System• Managed software development for image system interface with Clinical Information System• Manager National Implementation; Managed the development and implementation of an automated data validation effort for 1.4 million (26 million fields) of confidential records• Defined hardware/software requirements and selected vendor for document imaging system• Manager, National Y2K Program; Managed, developed and implemented National Y2K program implementation activities to achieve consistent and measurable Y2K compliance SENIOR CONSULTANT - MANAGER-CUSTOMER RELATIONS - Healthcare Technology Clients Assignments: SUTTER HEALTH• Established, staffed, trained, activated and managed a 7x24 desktop helpdesk operation supporting 2,200 desktops plus network printers during a Windows NT desktop deployment SAIC Internal Assignments:• Program Manager Y2K; Managed the final phase and year-end roll over and close out of a $47 million dollar Y2K program for Kaiser Permanente, our largest healthcare client• Established, staffed, and managed an Account Management Program to support our Y2K business activities with Kaiser Permanente• Provided product development and product enhancement expertise for the CenturyCare 2000 product offering, SAIC's multi-million dollar Y2K professional services offering -
Senior Consultant / Program ManagerUtility Partners 1996 - 1997Las Vegas, Nevada AreaSENIOR CONSULTANT - PROGRAM MANAGERClients Assignments: SOUTHWEST GAS CORPORATION• Provided program management and program integration services for mobile dispatch system and other programs designed to improve operational efficiency and customer satisfaction• Developed functional requirements for future software releases of the mobile dispatch system• Secured Phase I win of $500,000 for software development, project management and integration fees for a new customer appointment system (Total fees over 1.5 Million) -
Senior ManagerSierra Machinery 1995 - 1996Albuquerque, New Mexico AreaManaged $5 million annual revenues, accountable for profit and loss, new business development, employee development, inventory management, quality control and client satisfaction.• Successfully lead a 30-member team in two locations, implemented process improvements improving quality, competitive positioning, internal efficiency, and cash flow performance• Implemented programs designed to promote and foster world class service delivery• 20% reduction in billing cycle time resulting from billing process improvements • 20% first year increase in service revenue due to department competitive analysis• 22% reduction in parts freight expense by implementing better inventory control practices -
Senior Business Analyst / Manager Computer Operations / Customer Services ManagerPg&E 1981 - 1994California - VariousSENIOR BUSINESS ANALYSIS:• Developed the functional requirements and implemented a Problem and Change Management process and system tools for the Computer Operations Department (Remedy)• Provide business process re-engineering review and recommendations services to local officesMANAGER COMPUTER OPERATIONS :• Managed data center, 36 system programmers, network specialists, and operations personnel• Managed the integration of the Network Operations center into the data center facility• 46% reduction in labor expenses due to staff reductions and work re-assignments• Directed the development and implementation of a business continuity plan and backup siteCUSTOMER SERVICE MANAGER:• Implemented PG&E’s first electronic hand-held meter reading system• Managed the development and on-going activities of a $5.5 million dollar program and software development effort to benefit low income customers• Managed various Customer Service office staffs in various locations with staffs as large as 58• Managed the system wide Customer Satisfaction Survey program and reporting system
Timothy Baer Skills
Gap Analysis
Servers
It Strategy
Security
Data Transformation
Program Management
Business Development
Data Center
Project Portfolio Management
Product Management
Portals
Active Directory
Outsourcing
Erp
Consulting
Enterprise Architecture
Itil
Infrastructure
Disaster Recovery
System Deployment
It Management
Vendor Management
Integration
Testing
Pmp
Service Delivery
Sdlc
Software Development Life Cycle
Business Analysis
Business Process Improvement
Enterprise Software
Timothy Baer Education Details
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Saint Mary'S CollegeBusiness Administration -
California Polytechnical State UniversityBusiness - Marketing Concentration
Frequently Asked Questions about Timothy Baer
What company does Timothy Baer work for?
Timothy Baer works for Dell Technologies
What is Timothy Baer's role at the current company?
Timothy Baer's current role is Senior Manager, Delivery Services.
What is Timothy Baer's email address?
Timothy Baer's email address is tb****@****ibm.com
What is Timothy Baer's direct phone number?
Timothy Baer's direct phone number is +192592*****
What schools did Timothy Baer attend?
Timothy Baer attended Saint Mary's College, California Polytechnical State University.
What skills is Timothy Baer known for?
Timothy Baer has skills like Gap Analysis, Servers, It Strategy, Security, Data Transformation, Program Management, Business Development, Data Center, Project Portfolio Management, Product Management, Portals, Active Directory.
Who are Timothy Baer's colleagues?
Timothy Baer's colleagues are Pushpanshu Priti, Petras Kelmicka, Rohini Chandrasekaran, Amit Kumar, Jonas Becker, Jana Kasicova, Albert Nguyen.
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Timothy Baer
Minneapolis, Mn5gmail.com, timothybaer.com, horizontalintegration.com, horizontal.com, olson.com3 +161222XXXXX
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Timothy Baer
Industrial Engineering Student At University Of Illinois Urbana-ChampaignDowners Grove, Il -
1upmc.edu
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