Integrate real-time food and beverage operational metrics through use of business cloud based intelligence tools. Lead proactive enterprise level investigation, SQL | Oracle db research, technical diagnosis, and remediation focusing on minimizing customer impact. Executed fixes and other changes in eBusiness applications for remediation, product traceability, environment enhancement, Gift and Loyalty configuration, and code modification. Retained integrity and security of all applications infrastructure.  Received numerous customer and peer acknowledgment while maintaining or exceeding corporate productivity matrixes.  Chosen to produce published knowledge documentation through ORACLE Corporate Docs (a cloud based repository for training and solution documentation). Inaugural Volunteer Member of ORACLE FY22: “We Care” Task Force (A corporate initiative to build a customer–centric culture and to show customers that We Care. Focusing on Customer Outreach, Industry Knowledge, Education, Quality and Compliance.

A Mass Transportation Company. Specializing in Public School Bus transportation. - Preferred Baltimore City Public Schools Contractor- Lead proposal preparation of infrastructure pursuits- Developed Employee Safety and Training Manual - Assisted the Director in the overall administration both School and Private Charter Divisions- Facilitated required Employee Safety Training and DOT Compliance Overviews Employment contract successfully completed with structured company sale to Burrell MotorCoach LLC

Manage setup and configuration of equipment, including servers, PCs, wireless devices, network cards and hubs, fiber transceivers, local and remote printers, and MICROS Custom Hardware. Primary contact for a clients, while retaining professional appearance of MICROS | ORACLE, and gauge communication channels between internal and external contracts ensuring positive interactions. Administer regular on-site consultation, site evaluation, corporate training, and management of past and present systems, including network infrastructure, database design, and organizational structures.

Piloted information meetings, orientations, and other functions affecting field researchers, business owners, staff, and other research specifications concerning established company goals. Fostered and retained new and existing contacts with Mass Leisure and Entertainment business community and deliver counsel on methodologies and budgeting. Increased participation by 20% for young adults residing in Baltimore City and surrounding counties as well as 75% in Maryland, VA and Washington, DC regarding the unique project by spotlighting entertainment aspect for PIRE Epidemiological Research

Coordinated operations of 75,000 sq. ft. multi-venue restaurant and entertainment complex. Supervised Pro A/V technical operations, music programming, visual scenery, and delivery of world-class customer service to 10k+ guest weekly. Formulated and ushered in quality management strategy, which encompassed resources, systems, ServSafe Industry standardization/guidelines, timescales, OSHA safety management, and P&L calculations to support corporate annual business plan and long-term strategy.

Paradox Entertainment, Inc. (Multi-Venue Restaurant /Dance club) General Manager (’98 to 2004) a promotion – For a 13,000 square foot restaurant and dance club specializing in late-night dining, dancing, live entertainment, and venue rental to an ethnically diverse target group between the ages of 19 and 35. Earned “Best of Baltimore” by the City Paper seven out of ten years. • Supervised a staff of 75. Maintained an average of 2,500 weekly patrons. • Develop operating budgets from 1997 to 2003.• Liaison with external event promoters, city agencies, and local media. • Headed a $600,000.00 remodeling project achieving renewed patronage and national media recognition.• Developed and authored new employee handbook, and orientation program Restaurant Manager (’94 –1997) a promotion • Enhanced F&B revenue, profitability, quality goals and customer service standards• Ensured compliance with sanitation and food safety regulations• Appraised staff performance and provide feedback to improve productivity• Delivered superior service and maximized customer satisfaction Assistant Manager/Artistic Director (’91–1994) - Co-conceived overall design, trade name, musical format, corporate identity presentation, logo, and nightly themes along with the Owner. Responsible for public and human resource issues. Coordinated design teams for various media campaigns.