Head of Claim for Verve writing non-standard auto in GA, AL and PA. We are committed to providing superior customer service and a positive claims experience. We’re transforming the delivery of auto insurance and working every day to make the experience better for our policyholders, agents, and partners.

Full service insurance consulting: Mergers and Acquisitions Claims and Underwriting File Reviews, Claim Audits: {technical file handling, reserving, compliance and reinsurance}, Full Service Risk Management, Staffing, Expert Witness for all lines, Litigation avoidance and management programs, Developing Best Practices and proper benchmarks. Extensive experience in leading change management and developing formalized training programs. Startup expert for new claims operations, risk management, or underwriting.25 years in Senior Leadership roles leading organizations with up to 600 people in multiple locations throughout the US.

Senior Claims Leader for privately held non-standard auto insurer with strong technology and a net written premium of $350 million. Led claims staff of 200 located in multiple locations throughout the US.

Was recruited and came on board to rebuild the Claims Department and develop a strategy for value-added services. Developed plan with defined goals to reduce cost and focus on quality, and customer satisfaction. Currently member of Corporate Risk Council, IT Governance Committee, Agent Advisory Board, Lead Customer Retention Initiative and Risk Management Services.• Optimized use of technology, specifically Guidewire ClaimCenter integrated with ISO, ImageRight, Medicare Reporting and Legal Bill Review.• Founding user of Guidewire Live for Insurance Analytics.• Implemented controls and procedures that reduced need for outsourcing and delivered substantial cost savings. To achieve these goals, replaced 22% of staff with new "A" team; established training processes and pay-for-performance compensation system; set quantifiable goals and objectives for all employees; and developed metrics to track performance. • Reduced total time to closure by 67%.• Introduced Special Investigation Unit (SIU) that delivered net savings of $14M in 2 business segments• Created audit/file review program; established processes and procedures to ensure operational controls in place • Improved customer relationships, including implementation of a 24-hour customer service center.• Introduced customer satisfaction surveys—scored 8.9%–9.3% of 10 among first party and third party clients• Established vendor management system, loss control processes, and SLA agreements• Built Major Case Unit, structured settlement program, and consistent recovery philosophy for positive IBNR impact.

Scope of work: Managed multiline operations in IN, IL, MO, KS, WI, IA, NE and MI; 400 staff; $1.1B premiums.Maintained high profile to drive operational strategies that transformed last place regional team to #1 in customer service, #1 in corporate engagement survey, and #2 in technical audit. Recognized as "cleanup" expert sought out for creativity and advice on business turnaround. Member of the Product Underwriting Team and Agent Advisory Board.• Piloted first standalone Commercial Claims Division for E&O, D&L, commercial auto, property GL, and garage • Merged IA and EA channels to improve best practice consistency• Achieved highest SIU referrals in the country and highest utilization of structured settlements• Reduced core average net-claim-payment for bodily injury by 29.1%

Scope of work: Largest Material Damage operation company-wide - OH/WV operations; 265 staff, $1.4M premiums.• Improved file claims leakage from 12% to 7%; alternative parts utilization from 38.7% to 47%.• Exceeded corporate benchmarks, physical damage, comprehensive ANCP (average net-claim-payment) and achieved highest employee engagement score.

Originally hired by General Accident, weathered numerous organizational changes in pivotal roles: Led post-merger integration of $8B London based General Accident/Commercial Union (CGU), turnaround expert. Managed OneBeacon's 10 state book of business when purchased by Liberty Mutual in 2001.