Timothy Bertram Email & Phone Number

Theresa, WI, US

Greater Milwaukee / Chicago Area

Maximizes the value of the customer’s investment in Dell products and services throughout the end to end customer lifecycle. Acts as single point of contact for all support requirements as they pertain to the assigned customers environment. Ensures effective ownership, communication, coordination, and facilitation of support service activities between the.

Greater Milwaukee Area

Virtual Care Provider, Inc.Technical Account ManagerMilwaukee, WI August 2014 – PresentPrimarily responsible for managing client relationships to generate revenue, expand sales territory, grow the business and gain additional customers.

Greater Milwaukee Area

Assist Account Management with some of the larger Clients, in vendor client relations, project work and service delivery.

Milwaukee WI

Work on an 8 person team as an Application Engineer. Among duties taking on application and functionality issues beyond the Tech Desk and senior Technicians I resolve these issues. Work primarily in Citrix 4.0, 4.5 and 6.5 Environments, publishing applications, updating PVS images,on-boarding and off-boarding of new clients, project completion and all.

Milwaukee WI

Network Administrator (Site Supervisor)Milwaukee, WI December 2004 – December 2011Led the client through management of their portion of the Army Reserve domain, assisted in the health and welfare of systems, users and servers across the continent.

West Bend WI

Bertram ConsultingOwner/OperatorWest Bend, WI January 2004 – December 2004Planned, and executed several Domain migrations for two different clients (Flexben Corp. and Wisconsin Pharmacal) and preformed various other network administration tasks for them.

West Bend WI

B.C. Ziegler LAN Administrator West Bend, WI March 2000 – January 2004Was responsible for general maintenance, upkeep and troubleshooting for the network, with a special focus on the email system.

West Bend WI

• Managed PC support desk, supervised three PC support specialists, and maintained the 2nd level support for technicians, while training and coaching the team to new records in call completion efficiency.
• Rebuilt the PC support desk from the ground up, updating the tracking software, SQL database, and all procedures, enabling the current staff to assume additional responsibilities, which eliminated the need to replace.
• Trained three support technicians, including one back up Help Desk Manager, which led to two promotions and a seamless transition.

Marine Security Forces Japan, Yokosuka Naval Base Japan

I served with Marine Security Forces Japan, aboard Yokosuka Naval Base. We maintained the facility's perimeter security, all areas considered vital to national security, and maintained a counter terrorism reaction force on which I served as a team leader.With the Marine recruiting service I canvassed and enlisted qualified individuals for service as U.S..

Bachelor Of Business Administration (B.B.A.), Business/Corporate Communications

High School Diploma