Timothy Blake Email and Phone Number

As a Board Member of the Bethlehem Chamber of Commerce, I work alongside a dedicated team to support local businesses, foster economic growth, and enhance community development. My focus is on leveraging innovative technology solutions to streamline operations, increase engagement, and drive meaningful impact for chamber members and the broader community.

• Conducted Utilizing MS Teams for Project and People management workshops for over 3000 Managers and Trained over 200 Certified PMP's, PMO's on Mastering Project 2016 software and Project management theory and success. Consulted learning & development and technology specialists to design & implement training strategies/Roadmap(s) for Office 365 product deployment to have the most successful employee outcome. {E.g. Location/Region targeting, metric tracking, End user feedback reports, etc. Created study guides and O365 Quick references • Drove adoption on all Office 365 products Trained over 40,000 End user globally on all Office 365 products {E.g. Awareness, OneDrive, OneNote, Planner, Forms, Teams, SharePoint, Office online, etc.} with average of 100 students per class. Provided C2C Training's to Prudential, Mastercard, Johnson & Johnson, DTCC, Intel, MSD, Iqvia via partnership SolarTech /Inc • Attended variety of professional development workshops centered on learning goals, classroom management, student motivation and engaging learning activities. Conducted small group and individual classroom activities with students based on differentiated learning needs and skill level inclusive of O365 assessment tools and instruction optimization. • Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities. businesses dedicated to building and supporting. Generated new business by reaching out to prospective clients by e-mail, telemarketing and presenting at tradeshows nationwide. Built Partnerships with ECF data LLC, Effvison business solutions, Solartech, TurnerTimeManaget

• Manage partner relationships focused on learning and development • Create and implement internal procedures {E.g. New employee onboarding, Finance, Account management, Sales cycle End-End} • Managed some projects and engineers engaging on projects. o Tracking budget o Burn Rate o Assist in SOW creation • Create and deploy internal training materials, curriculum and SOP’s • Run instructor lead training for new customers moving to O365 & Business Central • Build, maintain & support Business Central ERP internally • Build sales collateral for Business Central • Presented ECF’s solution of Viva Workshops to Microsoft staff • Composed solutions to be listed on Commercial marketplace • Create GTM strategies for multiple works loads, including small to medium instructor led training packages, Nulia Works Champion program and NuWave Team Calling. • Research new business development solutions and implement

• Responsible for the management of communication between Microsoft Product Group and Microsoft Premier Agents. • Conduct in-depth research on cases to provide technical assistance and determine the best course of action to resolve. Coordinate appropriate actions to drive cases to resolution. • Actively engage and communicate with customers to gather the business impact of requests, provide status updates, and to coordinate actions. • Create internal procedures for WebEx, OneNote, and Microsoft Teams. • Review Wireshark and Microsoft Internal Tools, such as Rave, CSS Wiki, etc. • Assist with migrations from Skype for Business to Microsoft Teams. • Recently promoted to Executive Escalations Engineer as of March 1, 2021.

• Hosted Online and in person trainings for small and large groups (5-100 users) • Trained c-suite executive on O365 End user products and leading to measurable business results • Subject Matter Expert in Office 365 applications {E.g. Skype for business online, Office online, Microsoft Teams, OneNote, OneDrive & SharePoint Online, Forms, Planner} • Created and deployed global training agendas and enablement roadmaps • Monitored Training requests and implemented training on a global level, providing excellent customer service by offering a flexible and geographically inclusive schedule. • Assisted different corporate functions with SharePoint infrastructure and deployment.

-Assist other O365 ambassadors with advanced technical solutions -Drove customer support and satisfaction -Coordinator training for new hires-Assist in training -Assisted in helping manage office global queue

Providing top quality Office 365 support

• Assist users with issues pertaining to software installation • Perform diagnostics and repair computer equipment • Assist with management and support • Support administration with operating systems and application issues