Timothy Blanchette Email & Phone Number

Fort Myers, Florida, United States

New Castle, De

Managed the performance of 30 individuals in the service department which included service advisors, technicians, cashiers, and porters. Maintained 20 fleet rental vehicles for customer convenience and increased revenue. Initiated contracts with fleet companies (Wheels, ARI, GE Fleet) which increased revenue and customer retention. Developed business plans and forecasts to meet and exceed quota. Collaborated with Parts and Sales departments to ensure customer satisfaction. Processed approximately 1000 service repair orders per month and averaged 46 customers daily.Key Achievements:• Approved check signer for dealership.• Ranked #1 Nissan dealer in Delaware for CSI (Customer Service Index) for the last 6 years.• Ranked 4 out of 11 in District for Customer Service Retention of 33.24% for 2019.• Consistently ranked in the top 3 out of 11 in District for CSI for Nissan dealers for the last 6 years. • Certified dealer Level 2 express service that increased revenue and decreased customer wait time. • Established online customer appointments to ease with scheduling and reduce call backs by 10%.

Wilmington, De

Verified customer vehicle warranty coverage and explained fee structure to customers. Sublet customer and dealer vehicles to body shop and accessory installs for repair. Kept current on service offerings and sales protocols to offer customer discounts. Served as a liaison with all factory representatives. Key Achievements:• Managed State and County Police account for warranty and recalls for 6 years. • Maintained all fleet vehicles for VP Joe Biden’s Secret Service Security Detail for 2 years.• Acquired Comcast TV/Satellite Vans account which generated $10K monthly revenue for 5 years. • Consistently exceeded quotas for sales metrics and customer satisfaction, 2004-2011.• Collaborated with Sales to sell new and preowned vehicles; avg 12 cars quarterly for 10 years.