I help drive revenue generation and build strong customer relationships through consistently exceptional levels of service and by providing quick, appropriate sales solutions for our customers and outside sales team. I work closely with vendors to produce quotes, manage orders, and locate product. I excel at managing multiple projects at once, coming up with creative, long lasting solutions to customer problems, and helping train other associates on new processes and tools.

I was part of a four person customer service and sales support team that provided national support for all Caterpillar, John Deere, Jones Lang LaSalle, and Advance Auto facilities. We developed strong relationships with all levels of stakeholders within each company through exceptionally, detail oriented customer service.- Assisted Grainger’s On-site Sales Coordinators and Account Managers with all aspects of customer service and sales including product research, sourcing requests, cross referencing, large custom build projects, pricing, invoicing, order entry and service failures- Routinely processed RFQs worth $100K; Supported inventory management and vendor consolidation projects- Built, managed, and trained Grainger branch personnel on the invoicing process for a multimillion dollar secure inventory management initiative for Caterpillar- Worked directly with suppliers to help expedite orders and find alternative solutions for our customers while balancing incoming calls, emails, and daily reporting- Worked interdepartmentally to resolve various problems on EDI ordering platforms for Caterpillar and John Deere as well other issues that were considered out of scope for a customer service team- Wrote and maintained work instructions for the reporting and processes specific the customers we supported- Took the lead in providing support for ad hoc Grainger Safety Services pilot projects; Online Safety Manager, Eyelation Safety Prescription Eyewear, and Shoemobile Safety Shoe programs- Helped support other regional customer service teams as needed- Strong knowledge of Excel and SAP

Provided customer service support for Grainger's branch after hours calls, Grainger.com, and Grainger repair parts and sourcing.Consistently a top performer in all metrics associated with call center operations.Recruited to support for a sales pilot where Lowes partnered with Grainger to sell our catalog items through Lowes stores.