Maximize opportunities for my staff to be successful at protecting first responder safety as those responders resolve requests for emergency services from the public and other first responders by matching assignments to staff strengths, assigning training to reduce staff weaknesses, evaluating staff decisions and actions, and correcting staff decisions and actions which need improvement. Foster a safe and stable work environment for my staff by being egalitarian and encouraging in my decisions and actions and by mediating between my staff and those that disagree with the decisions and actions my staff has made whether these disagreements are justified or result from an imperfect understanding of dispatch operations. Create documents, files, and reports as needed for the above tasks. Complete forms. Trouble shoot and report software, network, hardware, or password issues. Communicate professionally. Manage Computer Aided Dispatch (CAD) database information. Correct and approve staff time sheets, trades, and leave requests. Create department staff schedule and assign overtime. Position is a working supervisor role where I am expected to perform the tasks of a 911 Telecommunicator as well.

Protect responders and provide appropriate responses to every customer. Answer 911 and administrative phones; transfer the caller to the appropriate responding agency; enter updates and retrieve information in the computer; determine the location, nature, and priority of call for law enforcement and fire response; dispatch appropriate first responders for all emergency services requests; maintain and update status of officers, deputies, and responders in computer; follow written and oral policies and procedures in a high stress and fast paced work environment; work with protected and highly sensitive information; and operate radio and other standard office equipment.

Work with peers and independently to prepare and deliver 7th grade science content meeting state and district standards to approximately 100 students, assess student mastery of delivered content, reformulate delivery of content to meet student needs, and communicate student performance to administration, parents, and students.

Consult with contract management and NASA to develop requirements for acquisition of a new Multimedia Asset Management System (MAMS) for the Constellation program. Travel and video conference with MAMS vendors to evaluate their product's ability to meet organizational needs. Provide assessment of vendor's products to contract management. Supervise department responsible for cataloging and researching NASA requests for all NASA human spaceflight program and NASA Johnson Space Center moving imagery, create metric and performance reports, present reports to contract management and NASA, manage budgets for supplies and overtime, hire and train staff, coordinate work flows with Multimedia Operations, and annually propose department requirements to NASA for budgetary approval. Position was a working supervisor role where I was expected to perform the tasks of a Video Researcher/Librarian/Scenelister as well.

Catalog NASA human spaceflight program moving imagery into a controlled access web based interface using Multimedia Asset Management System (MAMS) software, demonstrate MAMS software capabilities to VIPs (returning Shuttle and ISS crews) and NASA employees, research NASA requests for video, coordinate work flows with supervisor, troubleshoot networked hardware and software issues to create alternate methods of accomplishing contract requirements, and training all new staff to complete the above tasks (different job titles due to the NASA contract change from Indyne Inc. to Tessada and Associates, Inc.) Tasks included using radios, video routers, kvm switches, capturing up to 6 live streams of video from space or press events including stationary and body mounted cameras, recognizing and protecting potentially restricted video, alerting mission control to priority issues, and developing and following established guidelines to segment the video, create and assign useful metadata including frame comments, clipping, shot descriptions, references to the retrievable resource (digibeta tape), sorting files for the web based interface, etc. in real time and from playback.

Serve as the public voice of NASA Johnson Space Center as the first point of contact for all requests for information from the public, research and respond to public and internal phone, mail, and in-person requests for electronic information, printed materials, and educational products, maintain an inventory of materials for distribution, and provide escort assistance for NASA JSC Protocol Office VIP tours.

Research NASA still and motion imagery to fill media and public requests for production or educational materials, maintain imagery library database records, complete detailed moving imagery inventory and compression project to ensure required and anticipated shelving space for the collection.

Accurately and quickly process and deliver NASA Johnson Space Center mail in a fast paced and changing environment, resolve mail code changes, serve as assistant facility fire warden, and serve as the Indyne Inc. safety representative for the Mail Center.