Troubleshooting computer problems and installing new equipment to include software updates/refreshes.Removing and installing new equipment, running all cables and testing equipment to insure proper functionality.

Service Technician for an online outsourcing company within North Carolina.Provided on time response when needed by electronic equipment providers as a contractor.Worked for companies such as Fujitsu, Cardinal Health, Kinko's, and StaplesUpgraded PC's, flashing processors, installed network printer, replaced hard drives, reinstalled software.Direct interface with the customer with excellent interpersonal business skills.

Property Manager for real estate with < 25 units providing rental apartments and houses for rent.Family business that I manage with elderly mother, (owner) and two siblings.Manage office, keep track on all payments and debits using MS Excel and MS Word and Quickbooks 2007. Create property descriptions and write letters to tenants, handle all screening and evictions. Provide all maintenance to include plumbing, electrical, painting, structural repairs, landscaping and HVAC.Install and maintain Quick Books Pro 2007, Spy Sweeper, and anti virus protection software on office computers. Wired Fax machine, scanner, and photocopier. Research property on the County database for prospective purchases.Hiring and firing of subcontractors, oversee all work that is being done, perform inspections and run credit checks.Created all documents, leases, inspections move in move out, addendums, appear in court when needed

Technician working as inturnship to keep up with technology.Handle customer problems in person and via phone. Input trouble tickets using MS Access. Ring out customers using Quickbooks. Handle charges and cash payments.Run spy sweepers/virus removal programs. Installed OS, built new systems from scratch and troubleshoot PC's.

Provided Software Integration, Internet, Data, Coax/ Phone Cabling, Computer setup, and Network Support.

Supported Hardware and Software development while sustaining existing product obsolesence.

Sustaining Engineer for communications equipment and products company, at least 2000+ employees, 100-125 in the Cary location.Performed qualification of interfaces to new equipment and revisions to existing interfaces. Worked closely with engineers to specify and test new features and enhancements to existing products. Provided Engineering support to Sales, Project Management, Marketing, Service Installation, and customer for Nurse Call Communication systems application and design. Supported engineers and field personnel with interfaces between Hill-Rom Communications/Workflow Information and customer systems (Included Composer, NCM, ADT, PBX, pocket pager system, network printers)Supported technical writers in developing and reviewing technical documentation. Coordinated requests for non-standard products and released new accessories and options.Coordinated lab area including ESD and safety policies/procedures and equipment calibration. Traveled as needed to customer sites for on-site troubleshooting and system installation support. Basic knowledge of hospital processes, FDA Regulations, systems, and networking.

Promoted from systems technician, to Support Technician, to Software verification to Captive office Support Engineer.

DMS 10 Sustaining Engineering Department equipped with 38 complete switches for testing by domestic Japan and China test groups, separate labs for firmware testing and hardware group testing.

Promoted from Technician to Support Engineer while working with development groups to provide user's effective, high quality, captive lab services in support of North American, World Trade, and Wireless PCN products.Connected special wiring for testing, installed new, as well as kept existing equipment in running condition at all times. Built test fixtures as needed.Engineered new captive equipment and installed upgrades as required. Ensured that the needs of internal clients met by completing work requests in a timely manner and keeping development personnel informed.Supported and maintained ISO registration and process improvements. Assisted in establishing captive office equipment requirements, justification, and procurement.Maintained high quality standards for captive upgrades, new installations, and work request service. Followed standard practices and procedures for installing and testing captive lab equipment.Provided training and mentoring on lab practices and equipment to contract/temporary personnel. Studied Feature Description, Design Specification, and Unit Test Plans; attended formal reviews. Developed and Executed Feature Test Cases for assigned Features. Wrote Verification Trouble Reports on all problems found during execution of Feature Test Case. Test fixes for proper functionality.Installed and maintained captive office equipment ensuring that all configurations met requirements. Monitored telecom equipment; built test circuits for special applications. Cabled, configured, tested and troubleshot new systems. Wired/cabled up the DMS-10 system, connected to power, checked configuration records and ran test.