As a Program Manager of 2 concurrent programs with a component wide reach (over 60K employees) I have been charged with developing policy, mission goals, milestones, communication plans and matrices to determine the effectiveness of our engagement. Designed and tested SharePoint deployment of both programs under budget and before due dates by implementing iteration. Researched content relevant and engaging to internal customers that supported not only agency missions, but component and division missions. Conducted outreach with Federal and community partners to bring financial services into the component and provide volunteer opportunities for employees with nonprofit organizations that did not conflict with the elevated ethical standards required for employment within the component.

Supporting work site opportunities found on and off the installation to enable a successful transition plan.Providing access and referral to Army education counselors, Veterans Affairs (VA) and Vocational Rehabilitation and Employment (VR&E) counselors, Department of Labor (DOL) Disabled Veterans Outreach Program (DVOP) coordinators or Local Veterans Employment Representatives (LVERs) and other government and community support organizations.Coordinating with Occupational Therapist (OT) staff and the Career Counselor to select appropriate Career and Educational Readiness (CER) activities aligned with the Soldier’s track choice, anticipated final medical disposition and career goals.Networking with Federal and Civilian employers to provide work opportunities for an average case load of 100+ Soldiers in transition. Providing resume review support and instruction using lecture and one on one counseling sessions. Creates and maintained ad-hoc, weekly, monthly and quarterly reports that tracked Soldiers progress through the Warrior Transition Unit to the Soldiers final destination whether Civilian employment or a return to their home unit. Increased Soldier participation from 65 percent to 75 percent within the first six months. Current participation rate is at 85%.Prepares weekly briefs to Company, Battalion and Brigade level management.Ensure compliance with Soldier For Life 6 month transition program for each soldier so that they can complete the program on time. Attends weekly briefings with entire care team to discuss and resolve soldiers unique issues in terms of transitioning to civilian workforce or back to previous unit. Provides transportation support for soldiers to attend local and regional job fairs.Trains new Cadre and provides refresher training to current Cadre on Warrior Transition Policies and Procedures in regards to Career and Education Readiness and Comprehensive transition plans for each soldier.

Primarily HR Liaison supporting over 40 employees. Developing Human capital strategy, onboarding program, Peer Recognition Awards Program. Creating trackers for personel issues and wage in grade and step promotions. Presenting to senior leadership and stakeholders for VBMS. Developing training specific to VBMS PMO and career progression. Revising job descriptions that accurately reflect the duties and responsibilities of the 4 divisions within the PMO. Supporting internal and external communications for the Directors Staff and Comm Team. Drafting emails and presentations for internal and external stake holders. Resolving HR related issues within the PMO. Coordinating work with employees and contractors for a nation wide program that delivers benefit decisions and records retrival. Developing postings for recruitment and facilitating recruitment activities for senior level leadership. Providing content for internal blog and newsletter that pertains to changes and up coming releases for enhanced functionality of VBMS and human interest stories about the staff at the PMO. Coordinating and advising senior leadership on HR and EEO issues as well as providing educational resources for new and seasoned leadership.

Responsible for the examination and evaluation of claims submitted for establishing service connection of diseases and injuries. Determines the degree of disability, permanency of disability, and whether substantially gainful employment is precluded; entitlement to burial award; establishment of service connection for cause of death or contributory cause of death; secondary service connection; service connection as a result of examination, treatment, hospitalization, or training; permanent and total disability for compensation or pension purposes; need for aid and attendance; competency/incompetence; and other benefits. Determines eligibility for hospitalization, outpatient treatment, loan guaranty, insurance, vocational rehabilitation, and unemployment compensation and accrued benefits.Assures the proper application of the rating schedule and other applicable instructions.Fully accountable for proper analysis, appropriate development and final rating determinations.Knowledge of pertinent laws, regulations, and procedures concerning the VA disability rating schedule and other VBA issues. This includes knowledge of compensation, pension, dependency and indemnity compensation, death benefits, specially adapted housing, burial benefits, education benefits, and vocational rehabilitation benefits.Ability to read, understand, interpret and analyze information, which includes legal and medical material and other pertinent information related to and/or submitted in support of a claims, and make well-justified decisions from the analyses.

Stimulate employer demand for trained and or experienced disabled Veteran employees to satisfy recruitment, retention and succession strategies. Communicate career opportunities to clients and Vocational Rehabilitation Counselors. Serving as a subject matter expert and Human Resource Consultant to employers and clients. Creating workforce solutions for employers through marketing the value of hiring Veterans with disabilities. Maintaining a systematic marketing approach to create employment related networks. Broadening the awareness of the value of hiring disabled Veterans. Creating career opportunities with employers that include on the job training programs and special employer incentives. Providing labor market information to Veterans and staff in order to formulate a vocational plan that will be viable in the marketplace. Serving as a liaison and facilitator to case managers, clients, employers and partnering agencies to bridge any service delivery gaps. Training clients in resume writing, job search strategies, interviewing techniques and maximizing job fair success. Created materials for each of these classes using power-point, excel, publisher, and word 2010. Developed and implemented job posting network with partnerships with State of Illinois, Great Lakes Naval Station and Department of Labor Veterans Employment and Training division. Created a network with local VA hospitals and Community Based Outpatient Clinics that provided real world job training work experience. Participated and presented in seminars about Veteran employment strategies and incentives. Maintained and ran reports for Vocational Rehabilitation Counselors performance matrices on a monthly, quarterly and yearly basis. Coordinated work study program for the Chicago Regional Office. Reviewed case files for Counselors to ensure National Standards and local standards of quality were being adhered to as well as providing recommendations to correct deficiencies.

Responsible for the examination and evaluation of claims submitted for establishing service connection of diseases and injuries. Determines the degree of disability, permanency of disability, and whether substantially gainful employment is precluded; entitlement to burial award; establishment of service connection for cause of death or contributory cause of death; secondary service connection; service connection as a result of examination, treatment, hospitalization, or training; permanent and total disability for compensation or pension purposes; need for aid and attendance; competency/incompetence; and other benefits. Determines eligibility for hospitalization, outpatient treatment, loan guaranty, insurance, vocational rehabilitation, and unemployment compensation and accrued benefits.Assures the proper application of the rating schedule and other applicable instructions.Fully accountable for proper analysis, appropriate development and final rating determinations.Knowledge of pertinent laws, regulations, and procedures concerning the VA disability rating schedule and other VBA issues. This includes knowledge of compensation, pension, dependency and indemnity compensation, death benefits, specially adapted housing, burial benefits, education benefits, and vocational rehabilitation benefits.Ability to read, understand, interpret and analyze information, which includes legal and medical material and other pertinent information related to and/or submitted in support of a claims, and make well-justified decisions from the analyses.

Making connections with Veterans and Professional artists to give an outlet for creativity for both populations

Providing assistance to Veterans with barriers to employment through community outreach. Providing specialized information on jobs, resumes and searching for clients. Leading workshops, creating email newsletters and marketing Veterans to employers stressing their unique qualifications and benefits.

-Visual scan of print/internet/broadcast media from across country per client requirements-Identify and mark articles as per specific needs for each client error rate less than 0.10%-Analyze researched information and create presentation for client's marketing department-Ensure quality control and maintenance over automated analytical systems-Consistently exceeded production requirements by an average of 17%

Load in and load out local, regional and national touring acts-Supervised groups of 3-15 workers to ensure timely setup and tear down-Worked with visiting acts for special needs

Activations/Cust Care/Billing/Tech 42,000/yr-Supported direct and indirect sales agents over a 10 state region by troubleshooting POS systems and ensuring customer satisfaction-Assisted in the transition of Employee Phone Program from Elgin Ill to Murphreesboro TN -Created motivation materials for department improving morale, decreasing employee turnover-Exceeded quality and productions goals averaging 4.5 out of 5 on quality and taking 12% more calls with a return call rate of less than 2%

Advisor 14.00/hr- Advised over 300 students per 5 week session academically and professionally-Record keeping/data entry-Knowledge of registrar functions-Determined transcript transfer-Maintained high retention standards (over 90%)-Worked with reentry coordinator and improved from 50 reentries to over 150

Taught Stagecraft, Speech, Intro to Drama and Business Speech creating curriculum-Supervised 5 graduate Teaching assistants for Intro to Drama, 20 Work study students and 50 regular students for Stagecraft -Advised students in regard to educational choices and career advisement