The Employee Relations Associate (Supervisor of Support Services) oversees and provides administrative support necessary for the Partnership’s daily operations. The incumbent works closely with all Partnership staff to facilitate coordination and collaboration to ensure timely delivery of programs and services.Duties include, but are not limited to:- Supervise and train support staff team members in office procedures, program registration procedures, training administration procedures, curriculum formatting, and customer service- Delegate assignments to ensure timely and accurate completion- Facilitate work flow and communication for team members and staff- Monitor and evaluate performance of team members- Oversee the process of finalizing course curricula for all Partnership training programs- Work with consultants and Partnership staff to ensure that content and formatting standards are adhered to and completion deadlines are met- Work closely with Employee Program Associate for Curriculum Development in creating and maintaining status reports showing number of curricula in process and provide recommendations for prioritizing curriculum projects- Oversee records management, including the organization and identification of paper files and preparation of files for shipment to long term storage- Assist staff in development of Request for Proposals and managing incoming bid proposals to ensure objective review and confidentiality of submittals- Assist in maintaining the consultant rotation database resulting from the RFP process- Prepare consultant orientation materials and assist in providing training to consultants- Contribute to the development and implementation of the Skills for Success program by providing direction for the support function. Interim Coordinator of the Applied Skills Training Program: ASTP is a two-year training and development program that provides employees with classroom and hands-on training in the skilled trades.

• Focused on business development and managing proposal response process• Coordinated re-structuring of office voice, data, email, and file management systems; including de-commissioning file and email servers and archiving historical data• Training Manager: NYS Justice Center - Web Submission of Investigation Reports (August-December 2014; additional work June-July 2015)

• Supervised five full-time and four adjunct staff• Managed all logistics for statewide training related to government agency information technology projects (1,000+ classes for 5000+ trainees in 2013)• Contributed to quarterly and yearly report preparation and request for proposal responses

• Presented classroom and virtual training; assisted with content development and project management• Developed on-line and classroom course content for MS Office and proprietary state systems

• Member of e-business team that managed a comprehensive document management and project status dashboard• Provided data analysis and developed reports• Presented global training via distance learning for staff across multiple divisions

Responsible for the care and well-being of a toddler.

• Supervised data collection, quality control, and analysis• Developed training materials and coordinated statewide volunteer training• Responsible for all fiscal issues, including future budget forecasting, payroll, and expense payment