Timothy Chen

Timothy Chen Email and Phone Number

Field Services Engineer @ Nexpring Health
Vacaville, CA, US
Timothy Chen's Location
Vacaville, California, United States, United States
Timothy Chen's Contact Details

Timothy Chen personal email

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Timothy Chen phone numbers

About Timothy Chen

My specialty is achieving excellence in customer service. From my perspective, I treat all situations as if I were the customer requesting assistance. If I was the customer, how would I like to be treated? Was I provided with an acceptable answer that I can be happy with? For me, I always want to make sure that the customer is satisfied with the answer or solution that I provide and will do everything that I can to make it right. Both I and the customers' time are valuable and there is no point in "dancing" around the question to prolong a conversation. Going straight to the answer is is often the best answer.Despite being customer orientated, as a biomedical engineer, I also understand the need for work regulations and protocols. Thinking outside of the box for creative solutions often produces the most unique and effective solutions to problems. As such, proper data management is highly important and team communication is essential. I am also very comfortable in delivering presentations ranging from students to customers to healthcare professionals. My goal is to keep everything "real".

Timothy Chen's Current Company Details
Nexpring Health

Nexpring Health

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Field Services Engineer
Vacaville, CA, US
Website:
nexpringhealth.com
Employees:
312
Timothy Chen Work Experience Details
  • Nexpring Health
    Field Services Engineer
    Nexpring Health
    Vacaville, Ca, Us
    View
  • Vivint
    Field Service Technician
    Vivint Mar 2021 - Present
    San Francisco Bay Area
    View
  • Alliance Bay Realty
    Real Estate Agent
    Alliance Bay Realty Jan 2022 - Present
    DRE#: 02168421
    View
  • Accuvein Inc.
    Worldwide Support Engineer, Tier 2
    Accuvein Inc. Dec 2015 - Mar 2022
    San Jose, California, United States
    ❖ Ensure highest customer satisfaction is met and data is recorded in accordance with ISO 13485❖ Technical support via phone/email for end users such as clinicians, biomedical engineers, and doctors❖ Lead weekly team meetings to ensure the Tier 1 Support team is compliant in their complaint recordings❖ Systems Admin / Sales Ops Roles using SFDC❖ Domestic and worldwide management of client accounts❖ Develop process automation solutions and identify process improvement❖ Complaint handling, evaluations, closures, root cause analysis, and RMA administrations❖ Writing/editing work instructions❖ Construct quarterly reports to highlight product trends to executive management
    View
  • Solexel
    Field Data Analyst
    Solexel Sep 2015 - Aug 2016
    Milpitas, Ca
    • Photovoltaic (PV) analysis including understanding performance ratios (PRs) and generating templates to make data entry and analysis easier• Ensure effective team communication to ensure that any and all abnormalities are addressed
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  • Sunrun
    Field Manager
    Sunrun Jan 2015 - Feb 2016
    San Jose, Ca
    • Pilot new program strategies, processes, procedures, and protocols• Help train new hires to performance at their maximum potential.• Talk and qualify homeowners about exploring the use of an alternative energy source that is both cleaner and cheaper than traditional energy.• Extensively use Salesforce to track and update leads and communicate across different departments.
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Timothy Chen Skills

Teamwork Public Speaking Management Employee Training Time Management Customer Service Microsoft Office Powerpoint Matlab Event Planning Research Social Media Windows C++ Data Analysis Social Networking Java

Timothy Chen Education Details

Frequently Asked Questions about Timothy Chen

What company does Timothy Chen work for?

Timothy Chen works for Nexpring Health

What is Timothy Chen's role at the current company?

Timothy Chen's current role is Field Services Engineer.

What is Timothy Chen's email address?

Timothy Chen's email address is ti****@****int.com

What is Timothy Chen's direct phone number?

Timothy Chen's direct phone number is +181699*****

What schools did Timothy Chen attend?

Timothy Chen attended University Of California, Riverside.

What are some of Timothy Chen's interests?

Timothy Chen has interest in Education, Environment, Science And Technology, Human Rights, Health.

What skills is Timothy Chen known for?

Timothy Chen has skills like Teamwork, Public Speaking, Management, Employee Training, Time Management, Customer Service, Microsoft Office, Powerpoint, Matlab, Event Planning, Research, Social Media.

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