- Oversee the daily integration of transactions between clinical care application, Medicare Portal and business units- Orientate new Residential Managers, corporate staff on clinical care applications, Quality and Compliance reporting- Generate regular clinical and quality indicator reports to support Regional and Residential Managers with maintaining clinical compliance- Provide initial and ongoing training of clinical care application to existing and newly commissioned Homes.- Prepare relevant information and reporting for Manager - Investigations with complaints responses- Liaise with front-line staff, contractors and IT Service Desk with regards to accounts access, Business Intelligence applications such as Power BI.Achievements:- Advised and reviewed the configuration setup of the clinical care application- Plan and conduct virtual education sessions to Managers and frontline users- Chaired the quarterly forum of clinical care application champions forum for all 40 Residential Aged Care Homes- Delivered new mobile devices training for clinical care application as part of project team- Coordinate, delivery and reporting analysis of Resident Satisfaction Survey- Coordinate Flu Vaccination procedures for Resident, Staff/Volunteers for all 40 Residential Aged Care. Homes

- Support frontline staff with seamless care delivery post implementation of the clinical care application.- Review and audit usage of clinical care application by frontline staff.- Ensure compliance with Code of Ethics, organisational policie, legistlative and regulatory standards and requirements with Clinical Governance practices and Evidence Based Best Practice.- Support Clinical Care System Administrator as required and provide timely feedback on issues encountered.- Provide instructional guidance and support for frontline staff in the usage of clinical care application.- Perform evaluations post implementation of clinical care application.- Support with reporting and compliance during RAC accreditations.- Monitor Service Desk and provide timely feedback and support to tickets raised by frontline staff.- Provide on-going reports to all RAC Services to support review and documentation compliance.- Monitor and support Medicare transactions within the clinical care application.Achievements:- Reviewed, suggested and updated Policy and Incident Management Mapping for the organisation.- Developed Service Desk categories to monitor and improve support at Services and prioritise education.- Supported the development on Quality Indicator reports- Utilise data mining to generate relevant reports to support Services to improve and meet documentation compliance.- Provided onsite and offsite support during accreditation as required.- Reviewed, with Customer Relations department, the configuration of clinical care application and resident admission process.- Supported the review of UAT in preparation of ongoing updates for clinical care application.

- Conduct group and individual training sessions for management, nursing and care staff with the use of Clinical Care Application (eCase).- Provide support with implementation of Clinical Care Application (eCase) at allocated RAC Services.- Review audit reports from RAC Services and make recommendations for continuous improvement.- Provide support post auditing of Clinical Care Application (eCase) at allocated RAC Services.- Provide support with data migration of clinical documentation to Clinical Care Application (eCase).- Support with ongoing development and modifications of the Trainer’s Guide.- Support with development of standardised checklists for the team during support periods.- Support with development of Quick Reference Guides.- Monitor Service Desk tickets and provide support as required.- Suggest systems modifications and improvements to Clinical Care Application (eCase).Achievements:- Improved the monitoring and implementing processes at several RAC Services by developing Quick Reference Guides and further one-to-one support.- Took initiative to lead and provide support for Clinical Care Application team.- Reviewed and provided feedback on Clinical Care Application (eCase) auditing templates.- Reviewed and provided feedback on internal audit reports in relations to Clinical Care Application (eCase).- Developed, in conjunction with Project Leader, standardised checklists for Clinical Care Application Team.

- Review and develop the processes of Home Care Package client journey.- Review and provide suggestion to relevant assessments and outcome measures to support Home Care Package clients and Health and Wellness Programs.- Support Health and Wellness Manager with developing planning, and implementing phases of various health and wellness projects and programs.- Develop templates eg. Project Plan, Project Status Report, Issues Management Log for General Manager and Operational Managers.- Review and stocktake current programs and make recommendations to Operational, Regional Managers and Senior Co-ordinators.- Review and make suggestions with customisation of client clinical electronic database.- Support Operational Manager and Health and Wellness Manager with developing planning, and implementing phases of various health and wellness and internal departmental projects.- Support with change management during project implementation.- Research innovative programs and service to continuously improve CCS service offerings.- Liaise and negotiate with contractors of Community Services.- Provide training of Health and Wellness programs for CCS staff.- Review and report on financial analysis and models of Health and Wellness programs.Achievements:- Developed of Home Care Package Business Model and Model of Care.- Customised and support rollout of updated electronic client clinical database.- Review and stocktake current lifestyle and health and wellness programs and make recommendations to Operational and Regional Managers.- Review, recommend and implement procedures to current electronic client management software (Procura).- Develop templates eg. Project Plan, Project Status Report, Issues Management Log for General Manager and Operational Managers.

- Responsible for a Unit of 68 high care nursing and dementia residents.- Manage team of 80 registered nurses and care service employees and their rosters.- Provide support with clinical systems and investigations for Deputy Care Manager, Clinical Nurse Support and Registered Nurses.- Oversee and manage Unit's budget and government ACFI submissions.- Liaising and communicating with government department officials, accreditation assessors, residents and relatives.- Chair regular organizational meetings within the Unit.Achievements:- Mentored Deputy Care Manager and Clinical Nurse Support for career progression within the organisation.- Identified potential leaders within nursing staff and developed leadership training for the Unit.- Initiated regular goal setting and supervision meetings with registered nurses.- Developed, scheduled and conducted education sessions for nursing staff.- Developed and supported the implementation of improved nursing and administrative systems and work procedures.- Planned and implemented the Unit’s quality of life and philosophy of living projects.- Consulted in the development for emergency plan for the organisation- Maintained budget surplus in Unit’s income and expenditure statements.- Minimised clinical incidents within the Unit.

- Oversee clinical care of 60 dementia residents in the unit.- Manage a team of 50 registered nurses and care service employees in dementia specific unit.- Support ECM with recruitment and rostering.- Support Social Worker with resident admission assessments.- Communicate resident clinical conditions and liaising with medical and allied health professionals and residents’ relatives.- Chair regular organizational meetings within the Unit.- Monitor and managed medical store’s budget and stocktake.Achievements:- Initiated regular goal setting and supervision meetings with registered nurses.- Identified gaps ad areas of improvement and conducted regular in-house education.- Collaborated with nursing staff to develop on-going engagement activities.- Supported the implementation of new philosophy of living projects and resident care delivery.