Timothy Clay Email and Phone Number

Information Technology Systems Administrator graduated from MyCC.Research and evaluate emerging technologies that positively impact IT services provided to staff. Strong interpersonal communication and relationship-building skills both written and orally.Team-oriented attitude, helping other teammates and departments with technical problems.Understanding of IT principles with an ability to communicate technical concepts effectively to a varied audience.Ability to meet deadlines and manage stress effectively in high-pressure situations.Strong sense of discretion and confidentiality. Analytical thinking to study problems and identify solutions.Scheduling with contractors/vendors to ensure high standards are met for clients.Manage system infrastructure including, databases, testing computer equipment, firewalls, windows OS, Malware, and other software and hardware.Backup systems and verify backups. Regularly upgrade systems as needed.Assist in integrating new applications and technologies into the current system.Installing and configuring computer hardware, software, systems and networks, printers,and scanners.Monitoring and maintaining desktop computers, networks, printer/copier.Assisting teammates with computer problems and answering questions.Maintaining accurate asset inventory and Ensuring adequate spare parts inventory.Properly accounting for and disposing of unusable electronics and other e-waste.Respond in a timely manner to service issues and requests.Procuring, configuring and deploying new equipment.Testing, evaluating, and making decisions about new technology for the business.Participating in business-wide meetings to provide insight into technical requirements.Effectively troubleshooting hardware and software issues in person, remotely and via phone.Provide equipment logistics support (configuring and deploying equipment, handling returns, break/fix support, etc.)Maintain equipment and software inventory within respective asset management systems and in line with established policies and proceduresHandle employee and contractor lifecycle management tasks (on-boarding, off-boarding, moves/adds/changes, etc.)Assist in and contribute to the creation of IT processes, procedures, and documentation.Work with IT & Security to provide audit and reporting support.Work within ITIL and ITSM established best practices.Projects that optimized the IT infrastructure and associated workflow.