Primary Skill Sets: Business Data Analytics, providing accurate and targeted reporting for a broad range of business needs across several teams and departments within the whole organization. Capital & Consumer Equipment Maintenance & Repair; Technical Support In-Person and Remote; Field Service for Clients in North America, Europe, & Asia; End-User Maintenance & Operations Supervising & Training; PC Hardware & Software Setup & Support; Front-End & Web Development; Repair of Digital Cameras, Smartphones & Laptops.Technical Aptitudes, 15 years:* Build & support PC & computer controllers, install/repair OS or software & driver issues, software configuration, repair hardware issues & optimize performance.* Familiarity with Microsoft computer operating systems, from DOS to Windows 10.* Web development using HTML, XML PHP, MySQL & JavaScript. Integration of Web interfaces with back-end data/process management software.* Familiarity with Office applications; Word, Excel, PowerPoint & open-source versions.* Service & repair of semiconductor test systems, pneumatics & fluid pumps, control units, motion platforms & other electromechanical assemblies.* Service & repair of PCBs & cable harnesses; component-level diagnosis & repair; through-hole & SMC soldering.* Flash PROM/PLCC ICs for firmware upgrades; follow procedures for recording & cataloging binary libraries.* Bench repair of consumer electronics; digital cameras & lens assemblies, smartphones, laptops & desktop PCs.Customer Service, 12 Years:* Remote & in-person customer service experience. * Great interpersonal & communication skills; honed relationships of trust with clients through multiple positive interactions providing consistent quality service.* Develop & implement plans of action for resolving issues remotely or on-site for clients.* Recommend upgrades or new systems to clients based on their needs and future goals. Refer leads to sales team.* Face-to-face customer service in retail & restaurant settings.Supervisor, Training, Documentation, 5 years:* Shift supervisor; support technicians by delegating tasks, answering questions & working with management to prioritize projects. * Train team on maintenance & operation of various systems; internally for new employees & externally for end-user clients.* Documentation of procedures per internal standards; writing new or updating previous procedures & policy documentation for production & troubleshooting. Convert to new formats, edit & proofread drafts to submit for final approval.
Listed skills include Semiconductors, Maintenance And Repair, Electronics, Test Equipment, and 1 others.