Timothy Dees Email & Phone Number

Manhattan, New York, United States

• Oversees upwards of 5000 client escrow accounts; reconciles these accounts monthly, performs account openings and closings, and collaborates with bank representatives to resolve issues
• Addresses client phone calls by carefully listening to their concerns, simplifying concepts for non-technical clients, and escalating calls to management or other departments as needed
• Generates hundreds of settlement checks weekly; liquidates individual escrow accounts, corresponds with assigned paralegals to obtain letters, and prepares correspondence for mailing
• Communicates with clients and lien holders to reissue lost or expired settlement checks
• Modernizes training materials to align with evolving firm practices

Brooklyn, New York, United States

• Assisted the lead bookkeeper with auditing financial information and resolving discrepancies
• Classified and digitized account payable and accounts receivable records for daycare centers
• Led installation of office’s work-from-home software and instructed staff in its use

Greater New York City Area

• Studied user engagement over three month period and presented results to team; insights generated by this report were used to increase customer retention by 13%
• Oversaw high school student play-test of educational chemistry game; collected feedback, troubleshooted issues, and maintained student engagement during the session
• Designed tools to collect and export customer data for use by the marketing and outreach team
• Used C# and United to update over 40 game levels to new company standards
• Optimized existing game scripts for greater flexibility and performance
• Collaborated with artists, teachers and programmers to conceptualize new game content

New Rochelle, New York

• Reviewed outdated membership renewal files from 2003 and older; cross-referenced files with current members to compile a list of former members
• Verified current information of former members; input findings into an Excel spreadsheet
• Composed prospecting letters touting the Chamber’s various benefits and services; sent mailings to all past and former members with information about the business community
• Oversaw high school intern in composing agenda for monthly board meeting
• Assisted accounting intern in cataloguing the Chamber’s sent and received payments
• Conducted research on transit-oriented development to gauge value in New Rochelle

Manhattan, New York

• Handled a high volume of social services casework by answering phone calls and meeting with constituents
• Entered intake forms into database for efficient retrieval; analyzed and reported to staff regarding observed trends
• Performed research on constituent concerns and drafted correspondence regarding findings
• Managed the councilman’s event schedule in conjunction with chief of staff

Bachelor Of Science - Bs, Economics

Master Of Science - Ms, Computer Science