Timothy Dees Email & Phone Number

New York, Ny, Us

Manhattan, New York, United States

• Oversees upwards of 5000 client escrow accounts; reconciles these accounts monthly, performs account openings and closings, and collaborates with bank representatives to resolve issues• Addresses client phone calls by carefully listening to their concerns, simplifying concepts for non-technical clients, and escalating calls to management or other departments as needed• Generates hundreds of settlement checks weekly; liquidates individual escrow accounts, corresponds with assigned paralegals to obtain letters, and prepares correspondence for mailing• Communicates with clients and lien holders to reissue lost or expired settlement checks• Modernizes training materials to align with evolving firm practices

Brooklyn, New York, United States

• Assisted the lead bookkeeper with auditing financial information and resolving discrepancies• Classified and digitized account payable and accounts receivable records for daycare centers• Led installation of office’s work-from-home software and instructed staff in its use

Greater New York City Area

• Studied user engagement over three month period and presented results to team; insights generated by this report were used to increase customer retention by 13%• Oversaw high school student play-test of educational chemistry game; collected feedback, troubleshooted issues, and maintained student engagement during the session• Designed tools to collect and export customer data for use by the marketing and outreach team• Used C# and United to update over 40 game levels to new company standards• Optimized existing game scripts for greater flexibility and performance• Collaborated with artists, teachers and programmers to conceptualize new game content

New Rochelle, New York

• Reviewed outdated membership renewal files from 2003 and older; cross-referenced files with current members to compile a list of former members• Verified current information of former members; input findings into an Excel spreadsheet• Composed prospecting letters touting the Chamber’s various benefits and services; sent mailings to all past and former members with information about the business community• Oversaw high school intern in composing agenda for monthly board meeting• Assisted accounting intern in cataloguing the Chamber’s sent and received payments• Conducted research on transit-oriented development to gauge value in New Rochelle

Manhattan, New York

• Handled a high volume of social services casework by answering phone calls and meeting with constituents• Entered intake forms into database for efficient retrieval; analyzed and reported to staff regarding observed trends• Performed research on constituent concerns and drafted correspondence regarding findings• Managed the councilman’s event schedule in conjunction with chief of staff

Bachelor Of Science - Bs, Economics

Master Of Science - Ms, Computer Science