Senior Store Manager
CurrentChicago-area: January 2015 - June 2020; Tampa-area: June 2020 - PresentOversee the daily store operations, ensuring high levels of customer service. Conduct employee training, evaluate staff performance, and provide feedback to stakeholders and leaders on improvement opportunities.● 2024 Apollo Bronze Store Best Year-over-Year Growth Award● 2021-2023 Increased annual sales in the Largo location from $900K to $1.8M by implementing customer success initiatives and improving hiring and training practices● Recognized as the best store in the district by senior field marketing operations leadership; store information and images were utilized in marketing plans● Cultivate and maintain customer relationships through post-purchase by providing the highest level of customer service, exceeding customer expectations, and resolving issues quickly; increased Google review rating from 4.3 to 4.8 in two years at Tampa location● Collaborate with District Manager to analyze sales numbers, set ambitious goals based on forecasts, adjust products and inventory, and review customer feedback● Monitor sales team performance and drive KPI results by ensuring staff product knowledge, conducting ongoing trainings, implementing effective marketing initiatives, and managing product merchandising and POP standards
