I’m an accomplished and innovative retail leader with Mattress Firm, the largest specialty mattress retailer in the U.S. I have successfully led stores in Chicago and Tampa, meeting and exceeding sales goals and growing revenue.I have a passion for creating an incredible retail experience for customers. I work hard to instill the notion of customer success into my staff and that success has shown through the improvement of our Google Reviews. Over the last two years, we have increased our rating from 4.3 to 4.8 with many 5-star reviews.While customer experience is important, it is also imperative to grow revenue and profitability. Since joining the Tampa team in 2020, I have implemented successful sales initiatives, conducted detailed training, and increased team morale, leading to a 100% increase in our sales numbers ($900K to $1.8M).As a leader, I am very hands-on. I lead by example and will never ask my team to do something that I am not willing to do myself. I have consistently been in the top 10% of sales performance since joining Mattress Firm and I use that success to motivate my team. Success is in teamwork, knowledge, and continuous improvement and I am excited to continue to lead successful teams who exceed sales goals, customer expectations, and store execution.If you would like to know more about my professional story, let’s connect! Or email me at tad_dobbin@yahoo.com. Key Strengths: Retail Operations | Team Management | Customer Experience | Staff Management | Team Development | Team Building | Training | Performance Management | Relationship Management | Onboarding | Mentoring | Strategic Planning | Continuous Improvement | Logistics | Cross-Functional Communication & Collaboration | Key Performance Indicators (KPIs) | Customer Experience & Service | Sales & Marketing | Merchandising | Scheduling | Forecasting | Revenue Generation & Growth | Trend Analysis | Budget Management | Data Analysis