Timothy Dock Email & Phone Number

Davidson, NC, US

Davidson, NC

Transitioned to US Bank via acquisition of MUFG Union Bank. Led 3 marketing lead generation teams in support of Banking customer outreach for Prospecting, CX outreach, Digital Channels, and Branch Operations lines of business.Implemented project migrating workload management reporting and dashboards to Power BI.Partnered with product and marketing leads to.

Davidson, North Carolina, United States

Bridged the gap between technology and marketing by leading a team of 6 Developers to deliver and optimize targeted marketing campaigns.Partnered with product and marketing leads to manage campaign requests.Utilized MS SQL and SAS to select campaign audiences for promotion of the bank’s brand and offers across multiple delivery channels.Performed.

San Diego

Bridged the gap between technology and marketing by leading a team of 6 Developers to deliver and optimize targeted marketing campaigns.Partnered with product and marketing leads to manage campaign requests.Utilized MS SQL and SAS to select campaign audiences for promotion of the bank’s brand and offers across multiple delivery channels.Performed.

San Diego, CA

Optimized branch distribution strategy for a regional bank through ownership of models analyzing customer behaviors and market trends.Created model (Patronage) allocating customer deposits and revenue based on their utilization of physical distribution channels to quantify the value of network distribution points.Utilized data visualizations to facilitate.

Performed Business Analysis and Quality Assurance services for a large utility client.Worked with business stakeholders and vendors to ensure a positive customer experience within Account Management and Energy Management tools.Managed monthly implementation and validation process for system updates.Gathered business requirements and managed the.

Managed implementation and support activities for workers compensation policy management, claims, and reporting systems.Directed project execution and vendor deliverables necessary for periodic system upgrades to a third-party (Insurity) policy issuance application.Led multi-million-dollar project to successfully upgrade policy issuance system to a new.NET.

Analyzed addition of new features and enhancements for existing software products.Created functional specification documents for proprietary software products.Assisted with project planning, the creation of business requirements, and project meetings.Analyzed and evaluated current business processes and requirements and made recommendations to management.

Managed team of four Business Application Support Analysts.Created and managed adherence to best practices.Participated in hiring of new team members and provided feedback during performance management process. Advised business users and provided technical support on Fixed Income Trading applications.Participated in all modules of the system development.

Managed AtStaff’s Application and Technical Support teams.Participated in hiring of new team members.Coached and mentored team members.Delivered yearly performance appraisals.When necessary, worked with HR/Legal to document performance gaps, and when necessary, facilitate separation of employee. Developed documentation of best practice as they related to.

Hartford, CT

Liased with business users to understand system requirements and implementation timelines.Managed system development lifecycle for internal applications.Created staffing forecasts for Travelers call centers.Prepared monthly financial reports for three Travelers Field offices.Forecasted staff savings associated with technology initiatives.Managed project.

Bachelor Of Arts (B.A.), Political Science And Government

Activities and Societies: President, Theta Chi Fraternity

Education record