I provide technical support to the management, employees and operations of the Qualico U.S. Branch including construction, sales offices and workplace sites in Austin and Dallas. Reporting to the Technical Support Manager, I am responsible for providing all areas of computer related technical support including installation, maintenance and troubleshooting of desktops/laptops, peripherals, applications software and telecommunication equipment and services.Key Accountabilities: Answer user inquiries regarding computer software and hardware operation to resolve problems. Provide onsite hardware and software support for remote offices including model homes and construction offices. Imaging and installing user workstations, ensuring the correct installation of cables, operating systems and appropriate software. Provide training on basic computer usage, applications software and telephone system. Manage small to medium sized projects according to pre-approved budgets and schedules. Monitor the daily performance of computer systems. Prepare evaluations of software or hardware and recommend improvements or upgrades. Be a solutions provider for the internal customer base. Assist with technology planning through ongoing research.

Handle FrontDesk – responding to incoming service requests and hotline inquiries.Handle service requests directly with the end-user.Asset Management – administrating computers, software and licenses to current systems.Troubleshooting network service and connectivity.Active Directory User account management.Security handling and data protection.

Performed computer repairs, upgrades, virus removals, Operating System installation, and peripheral integration on Windows, Mac and Linux Systems.Used remote access to perform troubleshooting when needed.Walked customers through step-by-step process for troubleshooting hardware issues.Assisted customers with anti-virus program installations and virus removals.Maintained and repaired company Computers and Servers.Managed employee user accounts through Active Directory.Used great customer-service skills.

Responsible for implementation and maintenance of company workstations.Control access and permissions to servers and network drive data through Active Directory. Provide repair support for server and server related products.Design and build computer related test fixtures for engineering and production departments.

Customer service and technical support.Performed Windows computer repairs, upgrades, virus removals, Operating System installation, and peripheral integration.Helped educate customers on current and upcoming technologies.Provided additional sales support for computing, networking, and home theater products.

Performed Quality Control Inspections.Placed orders to restock merchandise and handled receiving of products.Repaired and upgraded products to meet client needs.Extensive work with soldering and hardware assembly.