Timothy Eckert Email & Phone Number

With over 10 years of experience in call center operations, I am a passionate and driven leader who strives to optimize performance, enhance customer satisfaction, and generate new business opportunities. As the Director of Operations at Always On Call, I oversaw the daily operations of a 24/7 answering service, implementing process improvements, quality assurance, and training programs that increased efficiency, productivity, and revenue. I also developed and maintained relationships with clients, vendors, and partners. Previously, I worked as a Call Center Site Manager and Operations Manager at BeneCard PBF, a leading pharmacy benefit manager, where I managed a team of over 100 agents, supervisors, and coordinators, ensuring compliance, accuracy, and timeliness of service delivery. I also supported the implementation of new systems, policies, and procedures that improved workflow, reporting, and communication. I have strong skills in process improvement, new business development, and employee benefits, which I leverage to create value and impact for the organizations I work with. I am committed to excellence, innovation, and collaboration, and I look forward to joining a team that shares these values and goals.

Listed skills include Training, Process Improvement, Customer Service, Call Centers, and 46 others.