Timothy Egan Email & Phone Number

Louisville, Kentucky Area

• Responsible for the end-to-end development and continuous management of NY Individual Product Portfolio (254 products) and ensure compliance to state and federal mandates as well as BlueCross BlueShield Association and.
• Expert Resource to the NY local and enterprise leadership teams, to drive key product strategy decisions that directly influence business unit’s overall performance, based on using various analyses using ROI.
• Leading the NY local team and multiple matrix business partners through ACA Filing and ACA Product Launch processes, which includes the preparation and design of the NY Individual Product blueprint, using data analysis.
• Improved the Product QA process to efficiently insure the accuracy of marketing collateral, rate action notification documents, training materials, and contract language.
• Coached and trained new associates who join the Individual Product team to support product development for various Anthem states.

Louisville, Kentucky Area

• Managed team to implement CT, ME, NH, & NY rate increases, which involved rate filing with state governments, member notification compliance and distribution, business partner notification and training, as well as the.
• Presented goal congruence matrices, including process and product performance, quality improvement measures, and issue resolution initiatives to Anthem State Leadership and P&L Teams.
• Developed and facilitated Continuous Improvement Events, which evaluated high cost, low quality processes, and resulted in the implementation and completion of various initiatives that improved quality, eliminated.
• Secured vendor relationship to continuously measure, track, and improve customer quality.
• Coached and trained new associates to support rate action processes for various Anthem states.

Louisville, Kentucky Area

• Facilitated Kaizen events to measure, analyze, standardize, and improve enterprise processes.
• Integrated and trained 95 associates to use Lean Six Sigma tools necessary to remove waste as well as increase process efficiencies and product quality.
• Led continuous cost improvement initiatives by collecting cost data and examples of all enterprise wide customer mailings and established a central repository for stakeholders to evaluate, implement, and monitor cost.
• Developed a calendar resource, comprised of all enterprise member communications, which provided call centers the ability efficiently reference customer inquiries.

Louisville, Kentucky Area

• Facilitated teams consisting of Humana Military Healthcare Services (HMHS) managers and customer care teams to improve Service Operations processes using LSS tools and ideology, resulting in a savings of $2.1 million.
• Managed all quality improvement and customer satisfaction initiatives for the TRICARE South Region and Puerto Rico.
• Developed and launched the reporting mechanism to gather, analyze, and present Key Performance Indicators to both HMHS and Government Customer executive teams.
• Designed performance metrics used to monitor process inputs and outputs that increased the productivities for the HMHS Service Operations teams by 30%.
• Reengineered the referral medical management process by measuring and analyzing existing data, developing and launching improvements that increased production capacity and quality, and initiated standardized policies.
• Developed a successful marketing strategy and implemented a process to reduce the number of costly, direct provider communications.

Charleston, South Carolina Area

• Managed two engineers, four technical support groups, five manufacturing supervisors, and 16 front line associates to meet the needs of the business by maintaining safety requirements, meeting quality goals, increasing.
• Planned and implemented annual cost savings projects totaling more than $300,000 by incorporating LSS and Toyota Production System (TPS) methods, which reduced machine cycle times and increased output capacities.
• Negotiated and purchased the capital for a new assembly line, managed shipping and installation of each machine, and coordinated the process pilot, acceptance, and launch, using statistical criteria to establish and.

Towson, MD & Charlotte, NC

• Selected as a MMDP, which is a college graduate program designed to develop management and leadership skills.
• Ten of 2000 applicants were selected to participate in the program, which comprised of four, six-month rotations in corporate purchasing, product design engineering, manufacturing engineering, and operations management.
• Requested and analyzed vender quotes, negotiated prices, wrote capital requests, and designed the plastics injection molding facility in Reynosa, Mexico using Design for Six Sigma tools.
• Redesigned the material specifications for all Black & Decker/DeWalt power tool motors saving $125,000 annually in material component and production costs.
• Developed a new packaging process for Black & Decker/DeWalt accessories to comply with ISO 9002 standards and incorporated LSS principles of consolidating operations and standardizing machinery, resulting in an annual.
• Managed 3 shift supervisors and 60 front line associates, increased labor efficiencies by 45% and reduce quality rejects by 20% while maintaining daily production goals to meet customer demand.

Connersville, IN & Dearborn, MI

• Manufacturing process improvement, project management, and product design skills.

Master Of Business Administration (Mba)

Bs Manufacturing/Mechanical Engineering, Manufacturing Engineering