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Timothy Fields is a Sr. Manager Care Revenue @ Mint Mobile at Mint Mobile. He possess expertise in program management, vendor management, account management, management, customer experience and 35 more skills.
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Sr. Manager Care RevenueMint Mobile Aug 2024 - PresentOverland Park, Kansas, United StatesManage, direct, and optimize the Sales and Retention Vendor Managers' activities ensuring operational strategies and execution plans are effectively integrated and aligned with the overall business objectives. -
Sr. Manager Sales Ops T-MobileT-Mobile Aug 2020 - Nov 2023Overland Park, Kansas, United States• Expansion of Op V.R. (Virtual Retail) recruiting over 200 employees• Recruiting efforts in conjunction with HR in the KC metro area• Training and delivery of new hires as well as continuing education courses• New hire curriculum delivery and execution• New Hire (nesting) support/time to proficiency performance and reporting • Leadership development for frontline mobile experts and coaches, preparation for next-level positions• Workforce Planning - team responsibility for real-time monitoring of voice and chat volume V.R. Enterprise• Overland Park site interval staffing/attendance/shrinkage reporting• V.R. internal site motivation and employee activities/engagement• Strategic alignment of all V.R. sites with staffing requirements by site and intervals -
Manager Site OpsSprint Jul 2015 - Jul 2020Overland Park, Kansas, United States• Managed Sales and service and back office support site of 300+ employees• Responsible for all aspects of the center's day-to-day activities, including training, quality analysis, technical support, hiring, Work Force Management, sales operations, and back office offline support, • Overall responsibility of Op Telesales site 300+ employees (35 support personnel) • Managed Inbound/Outbound and OB SMB campaigns. • Responsible for sales strategy execution and overall direction for staffing/incentives/compensation plan.• Provide effective leadership for department heads, ensuring sales strategies are met. • Evaluation of employee performance and provide additional coaching support as needed.• Created a culture to cultivate best practice sharing and embodied company vision and strategic pillars. -
Vendor Manager IiiSprint Aug 2006 - Jun 2015Overland Park, Kansas, United States• Managed multiple vendors in Washington State/Canada/Argentina/Panama and Manila each site averaging at least 1,500 fte’s throughout my tenure as a Vendor Manager. • Each of the vendor sites achieved #1 status with sales and quality performance indicators during my tenure. Conducted/facilitated focus groups with frontline consultants and management to support open lines of communication and to address opportunities when raised. • Conducted daily/weekly performance meetings to ensure Sprint’s performance objectives were met. Responsible for more than 250K sales monthly with heavy influence on Gross Add’s and device protection all through quality sales ensuring our customers receive exceptional service.
Timothy Fields Skills
Timothy Fields Education Details
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Human Resources Management And Services
Frequently Asked Questions about Timothy Fields
What company does Timothy Fields work for?
Timothy Fields works for Mint Mobile
What is Timothy Fields's role at the current company?
Timothy Fields's current role is Sr. Manager Care Revenue @ Mint Mobile.
What is Timothy Fields's email address?
Timothy Fields's email address is ti****@****int.com
What schools did Timothy Fields attend?
Timothy Fields attended Colorado Technical University, Colorado Technical University.
What skills is Timothy Fields known for?
Timothy Fields has skills like Program Management, Vendor Management, Account Management, Management, Customer Experience, Customer Retention, Customer Satisfaction, Sales, Contact Centers, Telecommunications, Process Improvement, Team Building.
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Timothy Fields
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