Over 25 years of experience in the IT field. Being a quick learner, I always try to find the best and fastest way to do something. My Career has been from Technical Support to Systems Engineering. One of my earlier Jobs taught me many soft skills on delivering results, having an impact, being customer focused, seeing the big picture, mentoring others, to following best practices. I have always done customer service in every position to a higher standard. Owning every issue possible to make sure it always leads to a satisfactory resolution. I have done architectural design on a lot of environments, working from implementation, to configuration, to application installs, to testing in Data Centers and Disaster Recovery sites. Some of my expertise are problem solving skills to troubleshooting incidents, and root cause analysis. I have learned the importance of ITIL and how to implement proper procedures around Change Management. Having good communication skills written to verbal, I have always been able to articulate what needs to be said. I have always been a team player, and a leader on many issues as needs required. Also having done IT Purchasing, I worked with vendors to reduce costs by getting better prices.• Expertise in Microsoft and Linux Operating Systems, Servers, and Applications• Extensive knowledge in building, repairing PCs, Servers and related hardware• Network equipment as well as wireless network equipment• Knowledge with various HP, Pure, EMC SANs, NAS and DAS storage• Extensive knowledge in VMWare ESXi and Hyper-V• Security knowledge in network, user environments, as well as patching solutions• Knowledge in ITIL and Agile processes• Software, development deployment, some Jenkins and Git• BASH, PowerShell, VBScipt, Batch scripting, some Python and Java• Extensive Troubleshooting and Root Cause analysis skills• Capacity planning, priority management, meeting deadlines on objectives and projects• Visio, Project, Excel, Word, Office 365