During my time as Manager and Team Lead for Concentrix Insurance Solutions, I streamlined and automated operations, modified monthly maintenance procedures, and designed, implemented, and supported division infrastructure, improving overall IT operations and increasing reliability and flexibility. I planned and executed support activities, leading an expert IT team to design and develop new infrastructure, service offerings (SaaS), and deliver system and network integrations in line with capacity planning needs. Additionally, I proposed strategic disaster recovery plans, upgraded VMWare environments, and executed datastore connectivity SAN upgrade. Finally, I implemented redundant connectivity and multi-factor security processes to enhance technological viability, and I secured high-value cost savings while maintaining top-tier performance, liaising with corporate IT and chairing cross-functional team lead meetings to increase communication and efficiency. Selected achievements include…~ Steered a number of highly successful upgrade, consolidation, and migration projects, including the Citrix upgrade and consolidation, reducing upgrade needs; the Cisco ASA physical to virtual migration, raising flexibility and cutting cost; the Cisco CSS/ACE and Citrix Secure Gateway consolidation, reducing complexity and raising performance; and the Windows 2003 upgrade to ensure up-to-date technologies.~ Created and established a highly requested, highly used testing lab with repurposed equipment.~ Delivered enhanced bandwidth, redundancy, and failover with an internet connectivity, firewall, and VPN upgrade as well as a core switch redesign with 10G technology.~ Implemented leadership meetings to facilitate executive and technology department communications and help support optimal business initiative design and delivery.

In this role, I managed and controlled technological services, leading strategic improvement initiatives that saved costs and enhanced stability across critical systems, software, and products. I identified operational and system upgrade opportunities, proposing, performing, and delivering physical equipment virtualizations, deduplications, and replications to reduce cost and enhance capabilities. I also cultivated beneficial relationships with facility, software division management, and internal development teams, fostering a culture of collaboration; provided critical guidance on client acquisition, contract development, and technical operations and setup; and enhanced collaboration including cross-geo TIO talk time conference calls. Lastly, I maintained and upgraded infrastructure with negligible cost and operational disruption. Selected achievements include…~ Received a team recognition award for the collaborative design, build, fit-out, and relocation of a datacenter with full infrastructure, phone system, desktop/laptop imaging, and remote user solutions.~ Led successful completion and achievement of the IBM Inter Enterprise Security certification within one month of relocation through strategic focus and planning.~ Drove version control, product separation, and upgrades to Rational ClearCase and ClearQuest software and systems.~ Tested and secured division financial system, department network, VPN, and servers, producing and establishing procedural documentation and disaster recovery test suites.~ Liaised extensively with a demanding and exacting vendor, securing maintenance contract savings of $67K and ensuring positive ongoing vendor relationship.~ Collaborated on the strategizing and development of core product Genelco Life+ software to enhance communication, insight gathering, and technical requirement planning.~ Maintained team focus, operations, and leadership during a volatile acquisition and transition period.

As Tech Analyst and Manager, I drove highly successful technology operations across multiple company ownership and organizational transitions. I researched and analyzed new software, servers, and technological scenarios to determine best fit; identified key IT improvement opportunities and designed/led integration and transition projects, securing continuous improvements across critical technologies; and captained expert IT teams to implement transformative changes and integrations. Additionally, I administered IT budgets of up to $2M, optimizing budgets and expenditures to secure top-tier operations.Selected achievements include…~ Executed a comprehensive system migration to W2003, transforming technological systems and achieving changeover completion under budget and ahead of schedule.~ Developed and delivered a bespoke software division model leveraging VMWare to drastically reduce chargeback fees and hardware costs as well as to improve development, testing, and upgrade coordination activities.~ Achieved numerous under budget and ahead of schedule project rollouts, including SameTime project and a complete office relocation and fit-out.~ Surpassed cost reduction goal of $10K, securing $28K in savings in one year through conversion to Sprint services and implementation of DID services.~ Raised customer satisfaction ratings to 96% while maintaining 20% under budget for multiple Genelco TIO cost centers.