Tim Grant is currently the Student Outreach Director Of Unity Performing Arts Foundation in Fort Wayne, Indiana. Tim is a proud graduate of Grace College and Seminary, where he received a BA in Exercise Science and Information Technology.Upon graduation, Tim wanted to educated himself more about young adolescents and began working with “at risk” youth from the Bowen Center Inpatient Unit. After a year of working in the area of youth development and counseling, he moved back home to Fort Wayne to coach football and track. As an accomplished athlete, Tim played 9 years of semi- pro football with a national championship title in 2008. Finding that his passion was to help grow and cultivate youth he began exploring the non-profit world. As a young adolescent, Tim found a love for the music and arts, and became a member of the Youth For Christ Community Choir. Continuing that love into adulthood, Tim later came to be a member of The Voices Of Unity Youth Choir under Unity Performing Arts (UPAF). Upon discovering UPAF, he immediately began to immerse himself into becoming more informed about the organization and cultivating strong positive relationships with the staff and mentors. He realized that his passion for working with youth would be valued immensely. He is ingrained in the inner city and perceives his life experiences as a way to improve the way that the African American culture is observed in the community.Persistent in his work with youth, Tim has become a voice for young athletes of the south side area of Fort Wayne. He continues to coach semi–pro football and is a personal trainer for clients who are preparing for the next level in their athletic careers.

Carry out investigation on challenges faced by customers and give appropriate solutions to the challengesHandle communications with customers through mediums like email, letter, phones, suggestion boxes notes, and a one-on-one interviewConduct recruitment and training for new workers, as well as sanction or terminate the service of erring customer service representativesOffer resolutions to complaints and issues concerning customer ordersCollect information on agents and other staff performance from customers to make judgment on their performanceGet up-to-date information about all productsOffer refund to customers when the need arisesCompile and print customer complaints and suggestions and present them to the appropriate authoritiesInvestigate and identify the part of the Walmart that needs improvementCoordinate with the management on the initiatives that help improve customer serviceTake advantage of social media as a medium of responding to customer complaintMonitor the statistics on supportsHandle customer concern over the price of a product and the adsOffer counsel to customers on their chances of getting a refund for product returnWork with other departments in ensuring that all customer related issues are attended to

Warehouse

Assists Store Manager in responsibility for the storeConsistently creates a welcoming environment for the customer by greeting and assisting; as well as quickly responding to customer inquiries and needsDemonstrates desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customersAssists Store Manager with providing a strong leadership presence and control in store, while ensuring that all customers receive good service and quality merchandiseUtilizes company tools to diagnose opportunities and develops action plans to improve performanceForecasts/reforecast business, focusing on productivity to meet sales goalsIdentifies opportunities to drive traffic into the store through community events (weddings, parties, etc.)Regularly communicates with Store Manager to discuss strengths, opportunities, and trends in businessAssists Store Manager in partnering with corporate office personnel to increase sales, drive/promote merchandise categories, and expand marketsHelps Store Manager in identifying training needs and providing ongoing training opportunities to the team as neededLeverages individual staff strengths, and creates developmental plans to prepare all level positions for future growth within the organizationAssists in hiring to the needs of the business, actively recruiting to ensure open positions are filled quicklyAssists Store Manager in delivering consistent, in the moment, feedback and coachingEnsures company standards are met for store and associate appearance at all timesPrioritizes, plans, and adjusts schedules as necessary to maximize salesPlans, coordinates, and executes all Merchandise Calendar direction, campaigns, and sales promotions in a timely mannerEnsures all pricing, signage, and displays are correct at all timesReceives regular vendor deliveries and stocks sales floor in a timely mannerResponsible for controlling inventory stock levels and

Carry out investigation on challenges faced by customers and give appropriate solutions to the challengesHandle communications with customers through mediums like email, letter, phones, suggestion boxes notes, and a one-on-one interviewConduct recruitment and training for new workers, as well as sanction or terminate the service of erring customer service representativesOffer resolutions to complaints and issues concerning customer ordersCollect information on agents and other staff performance from customers to make judgment on their performanceGet up-to-date information about all productsOffer refund to customers when the need arisesCompile and print customer complaints and suggestions and present them to the appropriate authoritiesInvestigate and identify the part of the Walmart that needs improvementCoordinate with the management on the initiatives that help improve customer serviceTake advantage of social media as a medium of responding to customer complaintMonitor the statistics on supportsHandle customer concern over the price of a product and the adsOffer counsel to customers on their chances of getting a refund for product returnWork with other departments in ensuring that all customer related issues are attended to