Timothy Guevara Email & Phone Number

As a previous ten-year Starbucks store manager and current IT Support Manager, my focus is on making sure my team has a safe and fun environment to thrive and grow while providing my company with the best support and customer service possible.My skills include:- Project management : coordinating and holding meetings for projects, assigning tasks and dates for completion, following up on action items. - Ticketing System management : monitoring and delegating tickets in a ticketing system used by about 700 employees, ensuring tasks are addressed and resolved in a timely manner, manages ticketing system agents and monitors performance.- System Administration : involved in creating, removing, and editing user accounts in Azure AD, Exchange, Encompass (mortgage management software), Thrio (telephony solution), Salesforce (CRM), and other systems for about 700 employees.- Team Management : Managed a team of nine IT support specialists. Created goal plans for techs interested in progression and coached techs who required assistance.- Systems Troubleshooting : Worked with Windows 10 desktops and software to quickly find solutions to issues. Solutions were documented and saved for other support specialists to review.