Timothy Hampton Email & Phone Number

Germantown, Md, Us

Responsible for developing and implementing sales and operational policies, procedures and programs that allow the Credit Union to attract, retain, and increase product and service penetration levels with members. Oversees the product and service delivery channels and sales and service efforts of the member service managers and supervisors and holds managers/supervisors accountable for their production. As a member of the Leadership team, participates in the overall management and strategic planning of the Credit Union. Fosters an environment conducive to member satisfaction, as well as employee achievement and fulfillment. Assures compliance with regulatory standards.

Pittsburgh, Pennsylvania, Us

SVP, Regional Manager, Sept 2013 – Mar 2015Managed the State of Delaware. • Accountable for P&L performance generating $12MM net revenue contribution. Led a team of 16 direct reports and 120 associates. • Grew consumer households by 1.9% to 31% market share, despite our large market share we were able to capture share and continue to grow the region. • Developed and executed a strategy for the branches, resulting in 12% YOY growth in DDA acquisition, 2.9% household growth and earning the highest consumer loan award for the company. Philadelphia, Oct 2011 – Sept 2013 SVP and Market Sales and Service Manager for Philadelphia, Delaware and Southern New JerseySales and Service responsibility for the Philadelphia ,Delaware and Southern New Jersey Market that includes 194 retail branches and 1250 employees. Responsible for the delivery of the banking products and services to consumers and small businesses. Philadelphia, Sept 2009 to Sept 2011 SVP and Regional Manager Managed 17 Branches in the Burlington Region. Strategically implemented behaviors, expectations, and accountability to improve the sales production in growing households, revenue, customer service, and share of wallet. Developed and recognized employees while improving bench strength and employee engagement. Pittsburgh, Sept 2008 – Aug 2009 SVP and Director of Retail Operations for PNC BankManage a technically diverse group of 4000 employees in the development and delivery of high quality, secure, efficient services that support multiple retail and corporate businesses within PNC and enable the PNC Financial Services Group to fulfill the financial needs of its clients. Pittsburgh, Feb 2008 – Aug 2008 SVP and Regional Manager for the South Hills Responsible for managing 20 Branches in the South Hills. Successfully grew house holds, deposits, lending and human sigma. The region was recognized as the most improved region in Human Sigma.

Us

Managed 12 Branches in the Three Rivers District. Turned around a non-performing CRA market into a profitable market with substantial household and revenue growth. Received 2004 ISAC Award for District Sales Executive of the fourth quarter. Increased small business revenue in 2005 by 50%. Ranked #2 in household growth for 2005. Increased investment revenue by 31% in 2005, increased customer satisfaction scores from 91% to 94%.

Providence, Rhode Island, Us

Sales and Service responsibility for the Pittsburgh South Region of the Western Pennsylvania Market that included 13 branches. Developed market strategies that enhance sales effectiveness. Directed regional sales meetings. Extensive one on one coaching of managers on core behaviors and sales activities. Leveraged relationships with internal and external business partners to strengthen existing customer base to expand footprint. Established service policies and standards in order to ensure customer satisfaction and loyalty. Ranked number 1 region in customer satisfaction in 2003. Recognized and rewarded as a top performer in the Western Region at the Aruba incentive trip 2002.