Managed and implemented in-sourcing of paid search accounts from agency 02/15 (Adwords, Bing ads, Yahoo Native ads & GSP), resulting in a 15% improvement in all major KPI’s. Maintaining, running and improving of, substantial size and spend paid search accounts with in strict budgets and hitting KPI targets (CPL & CPS) for two internal operating companies (individual (B2C) and SME B2B)).Forecasting spend, leads and CPLs for all the paid search accounts Managing and maintaining internal and external relationships with stakeholders and media owners (SME, Google, Bing and the agency), including reporting to director level. Including conversion optimization activity, creation and implementation, test and learn activity

Holiday Extras is a company, which supplies airport, hotels, parking and travel insurance, across the UK and Europe. I originally joined the company for a 3-month internship, following the internship I was employed within a full-time permanent position.ResponsibilitiesI am personally responsible for the PPC campaigns of 12 airport parking locations across multiple brands and multiple platforms. My responsibilities involve the Analysis of account data, campaign data and keyword data to recognise trends, problems and opportunities, which may be present within this data. My responsibilities also involve making changes using my in-depth knowledge of Google Adwords and Bing Ads based on the for-mentioned analysis. These changes can include budget changes, keyword bid changes, keyword creation/changes, ad group creation, campaign creation, bid testing/strategies, ace testing, ad creation and brand positioning. I also provide detailed reports with analysis on locations/data regularly to my manager and team, reporting also includes a growth report which is carried-out weekly and is sent to heads of teams and directors. This report states weekly performance against forecast and budget figures, as well as previous period comparison (last week/last Year) for all locations, it also highlights any issues, resolving actions and implemented tests.

• Creating customer files• Contacting third party insurers to gain liability• Preparing payment packs to be sent third party insurers• Gain repair updates from garages and feedback to customers• Advising customers that their vehicle is beyond economical repair• Experienced Claimflo systems navigator• Customer service• Dealing with complaints

• Managing shifts • Dealing with customers and there questions• Taking customers orders over the phone • Managing and coordinating deliveries • Assigning tasks to team members • Closing the shop• Cashing up the till / entering information in to daily cash book• Preparing payroll• Preparing schedules• Placing food orders• Receiving food orders• Passed a 3 day managers training course including first aid in London

• Credit checking limited companies and individuals • Making decisions on credit worthiness and credit limit• Talking to customers and sales reps by phone • Inputting customers data on to company systems and data bases • Experienced SAP and Concerto operating systems user• Working with in a team • Preparing customer letters

• Sorting through customer accounts and inputting all relevant information in to SAGE ACCOUNTS SOFTWARE• Reconciling customers bank accounts • Preparing customers VAT returns• Preparing customer year end data• Completed daily back up of database system for data protection• Creating databases and inputting data into them

Christmas Temp

This started as a two week work experience position from school and I was offered a full time position following.