Timothy Hawes Email & Phone Number

United States

These last years have been a testament to FleetPride's hard work and dedication to employee training. We exceeded our turnover goal for those who participated in our training program, rolled out new online content, established our first training facility and in-house classes, and received positive feedback from all stakeholders. We achieved all of this within budget and on time.I also assist in managing multiple vendor partners to achieve positive outcomes for our company, including negotiating pricing, managing processes, and improving our program's outcomes.I bring additional value by overseeing our training team, writing/shooting/editing training content, creating SCORM, and managing our LMS process with a single employee, whereas standard L&D teams require 2-5 employees.I have accomplished all of this while building our FTU brand, gaining buy-in, expanding our scope of work, influencing policy and growth directions, and enhancing FleetPride's reputation as a company dedicated to employee improvement.I also:- Rethought Technician Training to focus on Technician growth and retention for 700 technicians- Created the FleetPride Tech University program- Designed training programs specific to each job role- Write content to focus on system specific repairs- Training video creation and editing- Writing technician training content- SCORM training module creation- LMS content design- Designed Technician Profiles and Growth paths to clarify and encourage technician growth- Wrote tech 1-3 Assessment Tests

Responsible for bridging the directives from our Executive Team and the processes at our field level. I accomplish this by: - Working with our Executive Team to identify, design, and implement strategic growth through training and process development- Began expanding our scope of work in 2012 to increase sales and employee retention- Redesigned all hourly staff job descriptions to expand scope of work and training directives. This gave employees a clear path to promotion, and allowed us to easily identify current rankings and training needs- Assisting in the operational planning of our short- and long-term business goals- Design tools needed to track our current growth paths- Planning industry and sales forecasts, then designing team development programs needed to meet those goals- Developed training material for all field level positions (GM's, Sales Associates, and Technicians), from new hire training to advance level operations and procedures for roughly 600 employees- Developed our Tech360 training program to enhance the way we hire, train, and retain skilled staff- Responsible for developing/updating all shop operations and procedure policies- Responsible for investigation and processing warranties, including: Failure analysis, costs recovery from vendors, customer relations, and final decision recommendations- Designed, implemented, and maintain our Tech Support Hotline- Supporting all of our companies Master Level Technicians with technical support and ongoing training on a daily basis- Preparing our companies responses and acting as Expert Witness for court related claims- Oversee/maintain all of our diagnostic subscriptions (Jpro, DDDL, Insite, PTT, and Wabco) and equipment

Western Region, Us

I was responsible for overseeing 7 locations, 6 to 7 GM's, between 40-60 employees, and $7M in sales annually in our Western Operations. This included training and mentoring managers, growing operations, managing budgets and P&L's, and ensuring my profit centers meet our companies expectations. Took part in our quarterly management meetings with our Executive Team to identify and correct operational issues.

Ogden, Utah, United States

Responsible for overseeing the daily operations of a repair facility. This including: growing sales (turned this facility into our most profitable business unit), training staff, setting schedules, managing inventory and warehousing, managing our sites P&L and budgeting, and ensuring great customer service. Managed sales of $3.5M annually while maintaining a 19% net profit margin.

Ogden, Utah, United States

I began with Bosselman as a technician. My responsibilities included repairing HD trucks, providing customer service, and helping maintain our shop.

Ogden, Utah, United States

I was responsible for working with our Fleet Manager to schedule repairs, help with route planning, keep costs below budget, and oversee 9 employees. Also managed the maintenance on 13 trucks, 20 trailers, and 9 pieces of heavy equipment.

Ogden, Utah, United States

As an HD Diesel Technician, I was responsible for the maintenance and repair of 13 HD trucks, 20 trailers, and 9 pieces of equipment

Weber County, Utah, United States

I was a Combat Medic in the US Army Reserves. I was attached to the 321st Combat Engineers., Charlie Company out of Ogden Utah

Master Of Business Administration - Mba, Business Administration, Management And Operations, 3.7

I received my MBA with a focus in Leadership in the summer of 2022

Bachelor Of Applied Science - Basc, Field Service Operation, 3.65

Activities and Societies: Phi Kappa Phi, Golden Key Honor Society, graduated Magna Cum LaudeThis degree focused on transportation industry.

Associate Of Arts And Sciences - Aas, Heavy Duty Truck Program, 3.85

Activities and Societies: Graduated with HonorsThis course is focused on Heavy Truck repair, as well as basic transportation management.

Certificate, Medium/Heavy Vehicle And Truck Technology/Technician

This certification focused on the repair of heavy truck mechanical systems