Air Export Healthcare Customer Care Specialist
Media, Pennsylvania, United States
Perform a variety of responsibilities to arrange international shipments via Air. Communicate with contacts across the globe to ensure shipments are handled in compliance with GXP Pharma Chain Standards. Receive, review, and process shipping documents for pharmaceutical, medical and hazardous customers to ensure compliance and accuracy for export and import needs.Prepare and process pickup and delivery orders, warehouse work orders, certificates of origin, Airway Bills, and Dangerous Goods documentation to ensure shipment deadlines.Ensure compliance and accuracy when completing export customs filings with a concentration on shipments with DEA Permits and Government Licenses.Adhere to all international and domestic Government, TSA, DOT, IATA, and Hazardous Material shipping regulations.Arrange, book, and confirm space aboard airlines based on customer and cargo requirements.Review, help create, and ensure compliance with customer and company specific Lane Risk Assessments and Standard Operating Procedures.Research, quote, and coordinate new shipping lanes and processes.Assist with the training and development of new hires.Researched and planned optimal routes for shipments with a focus on minimizing transit times and ensuring appropriate temperature storage facilities along the route.Ensure shipments are moved within quoted rates.Coordinate with carriers, customers, freight companies and other outside parties to ensure shipments are delivered on time.Ensure accurate and current Harmonised System Codes and Export Control Classification Numbers are used when filing export customs.