Tim Holmberg Email & Phone Number

Boulder, Colorado, Us

Systems Administration for enterprise applications and data analytics.

Loveland, Co, Us

Driving the success of Enterprise Resource Planning (ERP) initiatives at Lightning eMotors, I serve as a multi-faceted professional responsible for ensuring quality throughout the project lifecycle. Specializing in Business Intelligence (BI), I create and implement solutions that leverage advanced analysis to identify opportunities and strengths, aligning with overarching business goals.In addition, I play a pivotal role in designing and maintaining Tableau dashboards, tailoring data visualizations to meet the specific needs of diverse audiences. My proficiency extends to architecting data repositories within the enterprise data warehouse, ensuring compliance with Sarbanes-Oxley Act (SOX) regulations by implementing robust segregation of duties and meticulous data governance.As a technical leader, I actively participate in all phases of BI projects, from initial discovery and planning through to seamless implementation and delivery. This comprehensive approach aligns seamlessly with Lightning eMotors' commitment to excellence in commercial electric vehicles, ranging from medium-duty vans to motor coaches, all customized and meticulously crafted in Loveland, Colorado.

Boulder, Colorado, Us

Specialized in designing, planning, implementing, and administering data projects from design to launch. I ensured robust data modeling, security, and documentation of our projects. My role extended to the design, maintenance, enhancement, and administration of relational databases. Additionally, I was responsible for developing interactive visualizations and dashboards that provided actionable insights.Collaborated directly with cross-functional teams, customers, leadership, and external collaborators, I identified requirements and produced visualizations that met diverse needs. My primary focus was on ensuring quality data structures for analysis, employing proper statistical analyses, and implementing visualization best practices through Tableau.Additionally, I was a certified Tableau trainer conducting formal training sessions on essential concepts and skills for creating compelling charts and insightful, data-driven presentations. Supported learners in developing data projects that drove value and action, sharing practical frameworks for posing high-value business questions and conducting effective hypothesis testing. Through interactive workshop tasks, participants gained hands-on experience and received valuable feedback.Key Highlights:•Analyzed, built, and executed digestible data dashboards for Fortune 100 clients, Government/DoD, Financial, Higher Education, and Medical industries.•Held certifications including Qualified Associate, Qualified Instructor, and proficiency in data-focused skill sets such as data stewardship, executive sponsorship, and data analysis.•Utilized advanced SQL and Excel skills to bridge training to the Tableau platform.•Successfully trained over 350+ students, receiving an average rating of 9.26 out of 10 from 332 respondents.•Maintained an excellent Net Promoter Score of 78.01.

Niwot, Co, Us

As a strategic leader, I managed diverse operational facets for an electronic manufacturing company, steering the inside sales and eCommerce department with an twenty member team. This encompassed Account Managers, Customer Support staff, Technical Support Engineers, a Returns and Quality Inspection manager, and a Fraud Identification lead. I would strive to lead by example, actively participating in tasks alongside the team and anticipating needs to stay ahead of challenges. I also spent much of my time hiring new staff, training, and mentoring the team to enhance their growth potential within the organization. I had to hire often because my team was built with great people! Many of them were promoted within the organization and have gone on to build their careers as managers and leaders within the company. With a keen focus on customer support, I spearheaded the implementation of directives in collaboration with the Senior Leadership team. My responsibilities spanned strategic planning, goal-level creation, and the establishment of effective standard operating procedures. Serving as a change management facilitator, I liaised between the Senior Leadership team and support teams, ensuring seamless communication of financial results, KPIs, and organizational goals.I championed cross-functional collaboration, working closely with peers in other departments to eliminate obstacles and drive shared goals. Collaborating with Technology management, Engineering, and Product Development, I played a pivotal role in cross-departmental planning, sharing trend data, and providing product feedback to fuel innovation and product revision. In essence, I was not only responsible for the success of the Support Department but also played a crucial role in fostering collaboration and driving innovation across the organization.

Niwot, Co, Us

I led the Technical Support Services department, overseeing a team that would seasonally flex from 5-10 Technical Support Engineers. Our focus was on ensuring quality standards for products. I maintained rigorous standards for products and documentation, offering valuable feedback for continuous improvement to Engineering.We operated a 9-5 daily call center, managing emails, chats, and forum support. My role included addressing stock issues and ensuring accurate, friendly technical emails. I tracked employee performance and customer cases for quality control, achieving departmental KPIs.Handling customer escalations and providing backup during staff shortages were integral aspects of my role. I prioritized internal communication, fostering collaboration across departments, ensuring continual success in the Technical Support Services department.

Niwot, Co, Us

As a dedicated Technical Support Engineer, I contributed to ensuring product quality and customer satisfaction. Proficient in handling customer queries via calls, emails, chats, and forums, I excelled in addressing pre and post sale technical questions from customers and vendors. I would address initial investigation of stock issues and escalate it to my manager if an issue was confirmed. I was known for crafting accurate, friendly technical communications with my customers. And was committed to achieving and exceeding departmental KPIs. My role involved proactive troubleshooting, effective problem resolution, and providing exceptional customer support. I was passionate about being part of what drove the overall success of the Technical Support Services department.

In 2006, Press Start, a regional gaming center, emerged from our shared love for console gaming and LAN Parties. Spearheaded by my family and me, it offered a unique gaming experience in the Colorado Mills Shopping Mall.Step into our world, where hourly rentals of console games fueled solo adventures or PvP battles on networked systems. Nestled in the mall, we provided a haven for gaming enthusiasts with refreshments and mall amenities.Circa 2006, Press Start hosted competitive Halo matches, aiming to be the regional hub for console gaming with Nintendo Game Cubes and Xboxs.Overseeing day-to-day operations, my role encompassed ensuring exceptional customer service, managing finances, and handling recruitment, training, and customer queries. Press Start evolved into a community hub, shaping the LAN gaming culture in Colorado Mills Mall.Reflecting on those days brings memories of intense Halo competitions and the joy of customers indulging in their gaming passion. Press Start wasn't just a business; it was the embodiment of chasing dreams and transforming them into reality.

Anaheim, Ca, Us

As an assistant manager in the skate culture clothing retail sector, I was deeply engaged in the dynamic intersection of fashion, culture, and the skate and snow industry.Moving forward in my career to a new position in 2005, my role expanded to include the management of larger teams. Leading a team of 2-4 shift staff members, I took on responsibilities ranging from team management, shift scheduling, policy enforcement, and customer service to sales and return processing. Beyond day-to-day operations, I assumed oversight of shift and floor management, ensuring adherence to standards and reflecting corporate style guides through display resets. This growth in responsibility demanded a proactive approach to industry trends, contributing not only to the cohesive and visually appealing store environment but also to the overall success of the brand in a competitive retail landscape.

Lynnwood, Wa, Us

My journey with Zumiez started in 2002 as an entry-level sales associate, I quickly immersed myself in the dynamic world of fashion retail. Fueled by a passion for action sports, particularly in the skate and snow industries, I became an integral part of the team, delivering exceptional customer service with a kind and informational demeanor. As my role expanded, I took on responsibilities in stockroom management and merchandise replenishment, showcasing changing floor plans.Transitioning into management marked a significant phase in my career. Proactively cultivating leadership skills, I began to learn how to provide training and onboarding programs for new associates. Eventually this lead to my inclusion in train the trainer/manager programs where I began training new managers who would be in the promotion process. This commitment to the role led to my elevation to key holding assistant store manager at two Zumiez locations.

New York City, Ny, Us

Duties encompassed greeting and assisting customers, enhancing merchandise engagement, and delivering excellent customer service. Responsibilities extended to operating cash registers, managing financial transactions, and achieving established goals. Directing customers to relevant merchandise, increasing in-store sales, and demonstrating superior product knowledge were key aspects. Additionally, maintaining the sales floor's orderly appearance, introducing promotions, and cross-selling products to boost purchase amounts were integral components of the role.

Emergency Services, Emergency Medical Technology/Technician (Emt Basic)

High School Diploma, General Studies

Associate Of Arts - Aa, Graphic Design