Timothy Baca Email & Phone Number

Conroe, Tx, Us

Conroe, Tx, Us

Huntsville, Texas, United States

Commerce City, Co

• Collaborate, assist, and coordinate with the managed service provider, help desk group, and internal IT colleagues to troubleshoot and resolve end-user issues.• Analyze, recommend, purchase, install, administer, and maintain computer hardware and peripherals for the District, including handheld devices, routers, firewalls, servers, switches, Wi-Fi, UPS, and backup battery devices.• Install, administer, maintain, and upgrade the District's communication systems and communications network, including the Avaya phone system, landlines, TI, internet, radio communication, and mobile devices.• Install, administer, maintain, and upgrade the District's physical security systems, including gate and card reader systems (Millennium Ultra), CCTV/video systems (Avigilon Security Cameras), and intrusion alarms.• Maintain licensing and licensing compliance in coordination with MSP and maintain and troubleshoot board room AV systems.• Install, administer, and maintain/upgrade the physical/logical design of the Local Area Network/Wide Area Network (LAN/WAN), including physical plant and infrastructure.• Identify and propose improvement activities within the District with regard to the use of technology and participate in projects that involve the use of technology or communication systems.

Denver, Co

• Provided comprehensive day-to-day support in a production environment with 150 users using the Cayzu help desk ticketing system, email, phone, and remote support. • Set up, replaced, and supported end-user workstations, including PCs, laptops, thin clients, printers, and handheld devices.• Installed and configured operating systems and applications, including Windows 7, 10, and Microsoft Office products. • Provided Level 1 and end-user assistance using phone and remote control in addition to Level 2 problem resolution. • Worked in collaboration with the IT Manager to identify issues, troubleshoot, and resolve deskside incidents and problems that could not be resolved immediately in a timely, professional manner.• Supported non-technical administrative duties to successfully manage the technology environment, including tracking licenses, managing hardware/software inventory, and administering equipment purchases and returns.

Crest Hill, Il

• Provided comprehensive technical support for the Director of Information Technology in the management and troubleshooting of the organization’s computer systems and network infrastructure, used by 150+ end-users both onsite and across 5 remote locations. • Managed server integrity, performing patching as needed, and facilitated network backups and data recovery.• Maintained and continually updated mission-critical documentation related to network modifications.• Conducted in-depth investigations to troubleshoot and resolve all telecommunications-related issues.• Supported the configuration and ongoing maintenance of physical/virtual network servers and ensured complete network security by continually monitoring the computer system to eliminate potential concerns in a timely manner. • Oversaw inventory control for all computer hardware and software in addition to documenting IP addresses, user accounts, and passwords.• Established and implemented refined policies and procedures related to network administration, utilization, and disaster recovery.• Administered and maintained diverse platforms, software, and peripherals, including Microsoft Server OS, Microsoft Exchange, Hyper-V, SAN, VPNs, Cisco firewall/switches/routers, TPC/IP, Microsoft GPO, WSUS, and Backup Exec.• Maintained the organization’s phone and voicemail systems.

Aurora, Il

• Provided comprehensive leadership and direction for the Desktop Technician level I Deployment team members with a focus on the provisioning of desktop support to district-wide faculty and staff.• Responded to all support requests in a timely, professional manner as delegated by the Desk Side Support Analyst. • Added valued input while participating in asset management/inventory control functions for the Technology Department, supporting all equipment lifecycles, including deployment, maintenance, and recovery. • Maintained open lines of communication on the status of updates to analysts, managers, and the administrator through various methods, including the help desk ticket systems. Key achievements while in the position included:- Played a key role in numerous district-wide technology improvement initiatives including VoIP phone set-up and deployment, voice circuit/cable tracing, and computer reimaging. - Promoted for the role of Desktop Technician Level I role to the Level II position within 1-year in the position.

Greater Chicago Area

• Responsible for the troubleshooting and problem resolution for mission-critical issues, including full accountability for the Level II technical support to external end-users.• Resolved a variety of issues related to workstations, voice, server, network wiring, Local Area Networking (LAN), software, hardware, and audio/visual equipment issues. • Troubleshot, diagnosed, installed, upgraded, configured, and repaired diverse computer systems and network system components.

Denver, Co

• Performed detailed root-cause analysis to identify and resolve a wide range of technical issues.

Kingwood, Tx

• Configured, installed, and administered network infrastructure and telecommunication systems, leveraging subject matter expertise to provide multi-faceted network administration support to 100+ internal and remote personnel.• Administered, programmed, and troubleshot Cisco routers, switches, and firewalls, in addition to Cisco IP phones via Cisco Unified Communications Manager.• Successfully diagnosed issues through advanced troubleshooting skills, logic, and research to identify and implement solutions. • Identified network abnormalities in a timely manner, facilitating modifications based on adds/moves using Cisco Unity Connect.• Utilized Symantec Backup Exec 2010/v12.5 to manage the data back process and to restore data through Microsoft DPM 2010.• Added, configured, and managed end-user/computer accounts in Active Directory, providing end-user access to designated accounts, directories, and network resources. • Established and maintained end-user email accounts and public folders using Microsoft Exchange 2010.• Installed, configured, managed, and repaired servers, desktops, and laptops.