Timothy Freeman Email & Phone Number

Plano, Texas, Us

Plano, Texas, Us

Plano, Texas, Us

Toronto, On, Ca

Architect of a Strategic Account Customer Success team that was responsible interacting with key customer leaders to drive customer adoption of software to maximize usage and meet KPIs. Coordinated cross-functional customer efforts including Support, Professional Services, Training, Customer Management, and Sales support across Thomson Reuters’ Strategic Accounts corporate business. I developed the Customer Success Plan Program operating model for the Customer Success team. The program focused on communication plan and product review strategies designed to increase usage. I had direct responsibility for all account management post-sale customer success efforts. including building key customers relationships,, developing customer growth plans to meet their goals and usage expectations. The Strategic Accounts comprised TR's larges 250 global accounts.

Toronto, On, Ca

As the leader of Thomson Reuters’ first Enterprise Accounts function, I established standards and practices that fundamentally changed how the company interacted with key global accounts. Serving as a single point of contact for enterprise customers, I was responsible for all services efforts, including implementations, across the tax business, as well as the upsell of services. I created strategies to transform customer interactions, communication, and use of software, and also served as Global Business Director for the Bristol Myers Squibb account.

Toronto, On, Ca

Oversaw a transformation of the ONESOURCE client and employee training function, shifting from an overwhelmingly in-person function at client worksites to a predominantly online system that increased customer adoption and participation 10x. I also created a certified implementation program and internal Professional Services certification program, providing education for sales, solution consultants, and product management.

Toronto, On, Ca

Promoted after Thomson Reuters’ acquisition of Liquid Engines, I was responsible for integrating sales, services, renewals, financial reporting, development, and support into the ONESOURCE system. I developed strategies to market, sell, implement, and support the state tax product, creating value-added solutions and approaches that leveraged current corporate solutions with Liquid Engines. I managed the budget and P&Ls, driving year-over-year business growth and increasing the number of customers 5x.

Us

Joining the company in its fifth year, I built out a highly skilled Professional Services team to support multiple products and teamed with the CEO to create mission and vision statements, as well as marketing strategies.

Worldwide, Oo

Working with the creative tax solutions team, I led customer transformation efforts that redefined tax operations and tax positions through the development of operational strategies.

Gb

Ll.M., Taxation

Jd, Law

Bachelor'S Degree, Finance And Real Estate