• Fully responsible for the operational management of 3 resorts in the Hawaii region, as well as, General Manager with daily oversight responsibilities of The Modern Hotel Honolulu. • Inclusive of 3 Hotel Operations – 1,000 suites, 4 restaurants, 4 bars, 1 nightclub, retail and spa.• Development of all Team Member Leaders to ensure core values of the Company is fulfilled in exceeding member, owner, and guest expectations. • Serve as liaison between corporate entities and third party partnerships for the resort operations corporate initiatives and with the resort capital / reserve projects.• Demonstrate highly strategic leadership and direction in development, execution, and measurement of Diamond Resort’s standards consistent with all company's service standards / brand guidelines.• Successfully increased revenues, and statistical service measurements such as PDS, Mid-Stay and Social Media reviews. Additionally, work with Yield Management maximizing occupancy/revenue.• Revised and streamlined operations to consistently maintain and/or exceed corporate profitability goals and objectives.

• Responsibility encompassing all aspects of strategic direction, leadership, guest experience, financial performance, daily operations and development of hotel division/departments including, but is not limited to: Entertainment, Hotel Operations, Food & Beverage Partnership, Guest Experience, and Hotel Sales; overseeing productivity and performance of 1,000 employees, including 4 Director level leadership positions, and an Executive Director. Accountable for maintaining fiscal budgets, high-level strategic planning and producing maximum revenues for each division; all of which resulting in highly profitable and efficient management operations.• Served as liaison between interior and exterior firms, corporate and New York-New York Hotel and Casino; organize and orchestrate entire construction phases of North Door entrance and Liberty Loft meeting room expansion. Support liaison with The Park and parking facility enhancements. Lead initiative for Profit Growth Plan-EVS Project, Committee Member of PGP Initiatives-Parking, Group Reservations, and Pre-Employment Assessment.• Demonstrated highly strategic leadership and direction in development, execution, and measurement of guest service standards within Division consistent with all company's core service standards and brand voice.• Key role in Casino Event / Entertainment Activations for property and neighboring Park.• Increased revenues and statistical service measurements such as: GEM (Market Metrix), Trip Advisor scores / rankings, and Net Promoter Scores.

• Responsibilities encompassed: accountability for all hotel operations, hotel sales, internal maintenance, wardrobe, tour concessions, transportation and RV Park management contract, while optimizing market segments to successfully maximize both occupancy and revenues.• Coordinated 3 renovations with over 3,700 rooms.• Implemented substantially effective guest service and training programs for hotel operations significantly enhancing guests’ overall experience.• Developed group sales department and achieved12% of hotel occupancy.• Revised and streamlined operations to consistently maintain and/or exceed corporate profitability goals and objectives.

• Performed a diverse range of responsibilities to include, but not limited to: onsite coordination of Design and Construction for ownership group of a 210 room Hotel and Casino. Responsible for pre-opening department development and implementation of daily operations. Coordinated highly successful opening and ongoing daily operations of Hotel and Food & Beverage.• Nevada Gaming License - Key Employee - City of Mesquite Liquor License - Co-Applicant

• Responsible for all pre-opening operational development and implementation of departmental services including Wardrobe, Hotel Front Office, Guest Services, PBX, Housekeeping, Internal Maintenance, and Hotel Sales.• Assisted General Manager with innovative onsite design changes and construction issues for a new 200 room Hotel and Riverboat Casino.

General Manager of Cliff Castle Casino - Camp Verde, Arizona• Performed strategic management contract between Fitzgerald's and the Yavapai-Apache Nation, with hands-on accountability for onsite coordination of both design and construction of casino and remodel of existing operations.• Responsible for all start up operational development and implementation of operations of Casino, Hotel, Food & Beverage and Marketing of a highly successful opening of the first Casino for Tribal Nation. Coordinated tribal and management company communications.• Arizona Gaming License - Key EmployeeSenior Director of Hotel Operations - Las Vegas, Nevada• Responsible for Hotel Operations, Food and Beverage, Human Resources, Engineering, Retail Gift Shop, Purchasing, Housekeeping, Hotel Sales and Marketing, and Internal renovations.• Assisted in pre-opening development of Fitzgerald's Tunica, Mississippi and Empress Casino, Chicago, Illinois.Director of Hotel Operations - Las Vegas, NevadaHotel Manager - Reno, Nevada