● Performed installation of Picture, Archival, and Communication Servers (PACS) using RIS architecture● Provided technical support and troubleshooting while performing software installations via remote sessions.● Experience with DICOM standards, and numerous versions of acquisition software related to different modality types. (Ultrasonography, Computed Tomography, Digital Radiography, Magnetic Resonance Imaging)● Contributed to knowledge base technical documents for training●… Show more ● Performed installation of Picture, Archival, and Communication Servers (PACS) using RIS architecture● Provided technical support and troubleshooting while performing software installations via remote sessions.● Experience with DICOM standards, and numerous versions of acquisition software related to different modality types. (Ultrasonography, Computed Tomography, Digital Radiography, Magnetic Resonance Imaging)● Contributed to knowledge base technical documents for training● Co-Lead escalation contact for PACS, Networking, and SQL related issues.● Worked with local, third party, and corporate IT companies to implement PACS solutions, while troubleshooting networking, hardware, and software during implementation Show less

• Responsible for second line troubleshooting problems with systems, platforms, servers, circuits, and networking equipment using Splunk and Orion Solar Winds• Provide level II technical support to all customers via trouble tickets, telephone, and email• Assist and troubleshoot connectivity issues for internal and external customers (MPLS, DSL, 3G/4G, Satellite, POTS)• Performs second line troubleshooting for Cisco routers, firewalls, switches, and Barracuda load balancers•… Show more • Responsible for second line troubleshooting problems with systems, platforms, servers, circuits, and networking equipment using Splunk and Orion Solar Winds• Provide level II technical support to all customers via trouble tickets, telephone, and email• Assist and troubleshoot connectivity issues for internal and external customers (MPLS, DSL, 3G/4G, Satellite, POTS)• Performs second line troubleshooting for Cisco routers, firewalls, switches, and Barracuda load balancers• Actively investigate and resolve intermediate computer software and hardware problems for users and issue trouble ticket reporting on all other problems• Actively assist with telephone calls and trouble tickets from casino employee, customers, and vendors• Communicate with hardware and software development teams explaining software errors and follows up with internal and external customers in a timely manner• Responsible for second line troubleshooting of system and network anomalies Show less

• Use Dell Kace for ticket tracking, software installation• Provide local support for Irvine office for over 100 windows/mac users• Provide remote support for offices located in Canada, Japan, Stockton• Provide on call retail support and troubleshooting assistance• Support Active Directory (user creation, security groups, distribution groups, security permissions)• Support and manage Office 365/Exchange• Support and manage ESET with ESET administrator portal• Create… Show more • Use Dell Kace for ticket tracking, software installation• Provide local support for Irvine office for over 100 windows/mac users• Provide remote support for offices located in Canada, Japan, Stockton• Provide on call retail support and troubleshooting assistance• Support Active Directory (user creation, security groups, distribution groups, security permissions)• Support and manage Office 365/Exchange• Support and manage ESET with ESET administrator portal• Create and manage SAP users• Create and manage Qlikview users• Create and manage Shoretel users• Write and adapt power shell scripts for helpdesk tasks• Assisted network administrator in minor Cisco switch updates and changes Show less

• Use ServiceDesk for creating and resolving tickets• Provide local support for Irvine office for over 100 users• Prioritize issues based on urgency• Work under strict SLA with over 98% of all tickets closed within SLA• Utilize SCCM for imaging deployments and software pushing• Learned and supported multiple types of proprietary software• Provide Citrix, Office, & Windows support• Asset Tracking of local hardware• Provide onsite/remote desktop support on hardware… Show more • Use ServiceDesk for creating and resolving tickets• Provide local support for Irvine office for over 100 users• Prioritize issues based on urgency• Work under strict SLA with over 98% of all tickets closed within SLA• Utilize SCCM for imaging deployments and software pushing• Learned and supported multiple types of proprietary software• Provide Citrix, Office, & Windows support• Asset Tracking of local hardware• Provide onsite/remote desktop support on hardware and software for multiple divisions within the company Show less

The overall responsibility of the Help Desk Analyst is to answer incoming calls, log incident details, and resolve certain known technical incidents (i.e. how to questions, requests, etc.). For those incidents that should not be resolved by Level 1, the responsibility is to gather applicable information and to follow defined routing instructions.Answer incoming calls Trouble-shoot basic problems (i.e. connectivity issues, software upgrades, etc...) Complete Password Reset… Show more The overall responsibility of the Help Desk Analyst is to answer incoming calls, log incident details, and resolve certain known technical incidents (i.e. how to questions, requests, etc.). For those incidents that should not be resolved by Level 1, the responsibility is to gather applicable information and to follow defined routing instructions.Answer incoming calls Trouble-shoot basic problems (i.e. connectivity issues, software upgrades, etc...) Complete Password Reset requests Answer basic How to functionality questions Route "out-side of scope" incidents to applicable resources Resolve previously identified (known) problems Log incident details using RemedyUtilize the knowledge base in an effort to resolve "inside-of-scope" issues Execute all applicable Standard Operating Procedures Show less

Providing technical troubleshooting and customer service to ISP users. Items include, TCPIP troubleshooting, Windows support, (wireless) router debugging, Voice over IP support, PC support, network infrastructure monitoring, event response and more.

• Open inspected and tested received products to ensure functionality • Tested desktops and laptops for functionality.• Ran automated formatting software on desktop and laptop computers• Perform hard drive installations on desktop and laptop computers.

• Researched data for new IT purchases.• Set up automated backups.• Installed network equipment (routers) as required.• Troubleshooted desktop computers (especially connectivity and printer problems).