Resolved 92% of incoming customer requests and complaints, referring only the most complex to the marketing manager.To implement, support and monitor Smart system availability at customer sites and ensure up-time for reliable Smart customer end systems operation and data delivery.To regularly provide agreed and required scheme analytic and management reports on customer schemes from data on the Smart system.To carry out user acceptance testing for developed Smart customer end systems/upgrades intended for deployment.Assisted in achieving full level of use and value derivation of the Smart systems to the customer including training and capacity building at Ken Gen, KRA and Gertrude’s hospital

Assisted in coordination of Kenya Re “Niko Fiti” Ability Beyond Disability corporate social responsibility campaign.Assisted in developing marketing strategy and formulation for Kenya Re and Kenswitch. Coordinated events, feature or news writing for media including writing of news articles and speeches during Kenswitch and Kenya Re annual general meeting held at Nyayo Stadium. Managed and generated social media content on Facebook, Twitter and Google+ for Kenya Re and Kenswitch

Customer care relations and acting as link between the hospital and the patients. Assisted in resolving 90% of customer complaints and requests in the Accident and Emergency wing in the hospital.Photography and maintaining photographic library for the hospital for future reference.Coordinated events, feature or news writing for media including writing of news articles and features.