Timothy Kulp Email & Phone Number

South San Francisco, California, Us

• Direct teams of Customer Success Managers, Analysts and Data Operations Specialists to deliver our product and service to customers. Guide the day-to-day activities of a team of junior to mid-level Customer Success colleagues, including training, mentoring, and providing feedback.• Responsible for monthly program invoicing activities. Monitor team member allocation compared to contracted resource allocations and manage staffing expectations with customers.• Understand your customers’ business objectives and pro-actively suggest opportunities for where Claritas Rx can do more for their business, particularly in the areas of enhanced patient services and predictive analytics. • Responsible for creation of Statements of Work (SOWs) for customers for renewals and expansion opportunities.• Partner with Business Development team in new sales pitch for delivery and field content-related questions.• Collaborate with Product Development, serving as the voice of the customer to provide insight into product capabilities for customer expansion and product enhancements.

South San Francisco, California, Us

Responsible for overall management of the data operations team: - Manage a team of junior to mid-level data operations specialists, specialty pharmacy liaisons,and team leads, including hiring, training, mentoring, and providing performance feedback. - Assess staff capacity and establish resourcing plans to support CS directors across theirportfolios, also ensuring cross-knowledge for broader program coverage. - Foster a community of practice within the data operations team, to promote consistency inthe way team members work across programs, facilitate knowledge sharing, and supportunderstanding of our customers’ use cases - Ensure the development of program-specific SOPs that leverage standardization and consistencyacross programs, to regularly monitor incoming data, including timely triage and escalation pathwaysfor data inquiries and issues. - Promote collaboration between Customer Success and Data Operations team members for complexdata inquiries and program-specific use cases. - Establish and maintain best practices by defining and documenting policies and procedures, andcreating standard documents (templates, etc.) and promoting adherence to these best practices. - Continuously review working processes to evaluate program resourcing against expectations andidentify opportunities for automation and process efficiency.- Enterprise Partnership SME. Responsible for relationship with our data partners and specialty pharmacies. Focused on data quality, operational efficiency and business development and solutioning.

Pleasanton, Ca, Us

Principal Consultant with the Business Consulting group focusing on the Commercial Analytics. Responsible for sales, solutioning and delivery of our Pulse Quality Index offering providing HCP level insights on industry engagement and channel affinity.

Pleasanton, Ca, Us

- Responsible for successful OpenData implementations to both Enterprise and SMB customers. - Provide Project Management oversight to guarantee delivery of services on time, on budget and on scope. - Provide OpenData SME in sales support cycles for both Enterprise and SMB customers. - Drive innovation and forward-thinking with both our product and services provided.Veeva CRM Certified

Wayne, Pa, Us

Consulting on behalf of LiquidHub at the following:Amgen (April 2017-present)• Manage and gather business requirements for our specialty pharmacy data aggregation platform (LiquidAnalytics)• Define success metrics (KPIs, SLAs) for the analytics and reporting module of the data engine• Liaison with the specialty pharmacies to integrate all prescription and inventory level data from manufacturer, pharmacies and Hub• Responsible for accurate and timely delivery of all appropriate data governance and master data management for the projectWells Fargo (November 2016-March 2017)• Manage a multi-disciplinary development team consisting of both on-shore and off-shore members• Responsible for project delivery of the highest quality while managing scope, budget and timeline• Manage project using the Agile methodology including sprint planning, story creation, test planning and daily scrums • Serve as the liaison with the client for daily huddles, weekly project status and presentation of milestone deliverables to client executives

Wayne, Pa, Us

Resource Management-Manage day-to-day operations of Resource Management team-Directly responsible for all US-based associate placements, allocation and utilization-Collaborate with Resource Management & Recruiting leadership; focus on Utilization, Bench and Retention Management-Actively manage senior level field associates (currently have 200+ direct reports)-Responsible for bench management including: associate management, reporting & forecasting, budget and bench aging -Placement of long term VISA holders and assimilation to onshore projects-Serve as liaison between internal Vertical leads and Resource Management team-Responsible for all full time employee conversions (interview, qualify, salary negotiation) -Manage and execute all Resource Management communications (both internal and external)-Support recruiting team with interviews, technical screens and associate corporate onboardingBusiness Operations• Responsible for business operations for the global consulting delivery organization• Prepare and deliver weekly executive level reporting for business unit leadership (including revenue forecasts, gross margin, associate utilization, budgets) • Collaborate with business unit executives to manage P&L for each business unit • Provide monthly associate/account level gross margin analysis and remediation strategy• Manage client accounts for business development, associate placements and client satisfaction

Wayne, Pa, Us

Consulted on behalf of LiquidHub at the following:Cardone (June 2013 – September 2013)• Provided current state analysis of PIMS process and documented all current business work flows and solution architectures• Performed gap analysis to identified improvement in both work flows and architecture• Defined future state process capabilities and solution architectures; as well as created roadmap to realize those improvements• Performed preliminary vendor analysis to determine potential solution vendor list based on future state capabilities and client IT constraints • Presented final deliverables and recommendations to Cardone CIO for approvalSubaru (March 2013 – June 2013)• Completed and presented a full Business Intelligence(BI) assessment for Subaru of America• Provided the following deliverables for the assessment: current state assessment, future state vision, gap assessment, recommendations and roadmap • Conducted and documented interviews with all relevant business units, executive level management and vendors

Wayne, Pa, Us

SEI Business Development April 2012 - March 2013• Continued project management and business analyst consulting for Investment Management Services (IMS) while providing the following business development services.• Develop a new “on-the-ground” business development role at SEI to help the Account Management team restore the account.• Fostered and strengthened relationship with IMS Chief of Staff and Solutions Director.• Introduced and open a new line of communication between above SEI management and Senior LiquidHub Management.• Educated SEI on LiquidHub as a company and the services we can provide outside of staff augmentation (Financial Industry expertise, enterprise solutions, off shore capabilities, RFP development support, etc.)• Composed, presented and won proposal for a multi-phase data aggregation/distribution project. • Interviewed potential candidates for business analyst positions within our IMS Solutions team.

Wayne, Pa, Us

Consulted on behalf of LiquidHub at the following:SEI -IMS Solutions Team- (August 2011-April 2012)• Coordinated weekly testing and reconciliation for large client statement delivery (500 clients).• Lead UI visioning and design team for multi-phase redesign of portal reporting site.• Developed a business strategy and case for implementation of Jira software as a project management tool.• Designed and promoted the use of an internal website for all project requirements, documentation and communication.Novartis Corporation (July-August 2011) • Created and documented Standard Operating Procedures for US Oncology: Digital Strategy & Services.• Responsible for defining website guidelines, roles and responsibilities, processes, timelines and approval standards.• Analyzed existing business processes and manuals to produce a gap analysis for department head.• Presented final deliverable to US Oncology Senior Management for approval.LifeCell Corporation (June-July 2011) • Gathered and documented business requirements for an Oracle sales portal redesign engagement. • Created business specification tables for over 30 existing but previously undocumented sales reports.• Owned, maintained and presented project plan along with weekly statuses to client management team. • Collaborated with business operations, technology, and executive management teams.

Valley Forge, Pa, Us

Valley Forge, Pa, Us

Valley Forge, Pa, Us

Masters Of Business Administration, Management

Bachelor Of Science, Business Administration; Marketing

Education record