- Second in charge of the property and deputized on behalf of General Manager when he is absent- Assist General Manager to achieve the property KPI and to implement the new brand standards after rebranding- In charge of all operations departments such as Front Office, F&B, Housekeeping, Engineering and Security- Lead and direct 130 staff- Follow up all outstanding issues, purchases and delivery after rebranding- Maintain relationships with related government departments in order to ensure smooth communications

- Fully in charge of the property before and during the rebranding period & hotel finally rebranded successfully from Marco Polo to Cordis within 40 days- Manage day-to-day leadership and direction of the hotel, maximizing revenue and driving financial returns for the owners- Worked and reported closely with President and Vice President Operations for all matters related to the hotel and rebranding- Ensure staff stability & performance during the rebranding period- Direct communicate with owner representative for all issues related to maintenance and strategies implementation for the property

- Oversee and responsible for all operations departments that included Front Office, Housekeeping, Security, Restaurant, Bar & Event as well as Engineering Department- Main contact person to communicate with owning company local office- Lead and direct 230 staff- Second in charge of the property and deputized on behalf of the General Manager when he is absent- Appointed as Chief Program Coordinator of the EarthCheck Program and ensure the hotel is continuing to commit and achieve the best environmental practices and social sustainability- Handle all issues or business related to government- Assist General Manager to achieve the annual property KPIs which include GOP, GOR & GES

Pre-opening and opening of new 390 rooms "Marco Polo Lingnan Tiandi Foshan", which consists of 48 Services Apartments and 342 hotel rooms. The hotel is located at the centre of Foshan City and it is part of the Lingnan Tiandi Project at 5.4 million square meters. - Establish and maintain division organization, manning, productivity and ensuring smooth operation- Ensure the full range of Room Divisions – Front Office, Housekeeping & Security are up to the required standard- To identify needs and estimated costs for capital improvements- Drives guest satisfaction and retention by being a role model in delighting guests in every single interaction- Reviews departmental programmes to ensure development of future department heads- Deputize for hotels’ operations in charge in the absence of General Manager

Gateway hotel (399 rooms) located at an unbeatable location in Tsim Sha Tsui. It lies on the junction of Canton Road and Haiphong Road in Kowloon and is a short walk from the bus terminal, Star Ferry and MTR Subway Station. - Responsible for Front Desk, Concierge, Continental Club, PABX & Duty Manager- Prepare annual budget on room sales revenue and departmental budget- Monitor Yield position effectively as well as control department expenses- Administer, reprimand and take disciplinary action when necessary- Responsible for recruitment and induction of personnel of the department- Prepare all relevant document that included Tender document for PABX replacement

Gateway hotel (399 rooms) located at an unbeatable location in Tsim Sha Tsui. It lies on the junction of Canton Road and Haiphong Road in Kowloon and is a short walk from the bus terminal, Star Ferry and MTR Subway Station.- Establish & maintain an effective cost control system- Prepare monthly financial & operational reports (i.e. occupancy & revenue)- Deputize for the FOM in his absence to ensure smooth and orderly running of the department- To assist Front Office Manager to prepare the department’s annual budget- PMS changed over from Fidelio to Opera- Being selected as the Team Leader within three Marco Polo Hotels in Hong Kong for the Profile Integrity Project. My main roles was to mobilizing the given resources to do the clean-up, based on the Marco Polo data entry standards

Overlooking the spectacular Victoria Harbour, the Marco Polo Hongkong Hotel is located along Canton Road in Tsim Sha Tsui, at the heart of the city’s busiest commercial, shopping and business hub. The Star Ferry and Hong Kong’s cruise terminal are at your footstep, while shopping is right next door with the hotel forming part of Harbour City – Hong Kong’s largest shopping complex. Tha Marco Polo Hongkong Hotel is also the flagship property of Marco Polo Hotels and it has 665 rooms.- Handle all guest complaints, accidents and emergency situations- Greet & bid farewell V.I.P. on behalf of management- Courtesy calls to guests and conduct rooms inspection daily- Supervise and monitor hotel staff’s discipline- Improve guests relation by socializing

The Novotel Century Hong Kong Hotel (511 rooms) located in in the heart of Hong Kong Island - Wan Chai and it has the best location in Hong Kong Island with public transport on its door step to access to business areas such as Causeway Bay, Admiralty and Central. It surrounded by boutique shops, tiny yet delicious eateries and authentic local markets, as well as being convenient to the business and convention district.- Handle all guest complaints, accidents and emergency situations- Greet & bid farewell V.I.P. on behalf of management- Courtesy calls to guests and conduct rooms inspection daily- Supervise and monitor hotel staff’s discipline- Improve guests relation by socializing

The Hyatt Regency Hong Kong (723 rooms) was opened in 1969 and formely located on Nathan Road in Tsim Sha Tsui. It was the first Hyatt Hotel established outside of United States, but it was closed on January 1, 2006 after 36 years of service and reopened on Oct 2, 2009 at Mody Road. The hotel was elegant, professional, and immaculate on Hong Kong's Kowloon peninsula and it was just few feet to the entrance of super-efficient Mass Transit Railway subway station at Tsim Sha Tsui.- Supervise all Front Desk services by making sure that they are available and carried out with utmost efficiency- Assist in the training of the employees ensuring that they must have the necessary skills to perform their duties with maximum efficiency- Maintain a smooth and effective operation of Front Desk- Key driver of the Departmental Trainer, conduct & arrange training whenever necessary