Timothy Lambdin Email & Phone Number

Odessa/Midland, Texas Area & Tampa, Florida Area

As founder of the company in October of 2010 I had a commitment to establish an IT service company that focused on service first and always included ways to create an alternative solution to the status quoe. In the first months we aggressively attacked our Cisco Premier partnership and quickly became Cisco Premier Partner. With our first goals behind us we continued to build on our partnerships while increasing our client base.In January of 2012 we were named Top 25 SonicWALL Partners in TX, OK, LA & AR. In November of 2012 the company completed our Microsoft Silver Level Mid-Martket Solution Provider requirements and fulfilled a silver partnership level with Microsoft. In 2013 we continued to increase the size of our IT projects and were able to increase the size of our team. With the need to support a larger footprint in Texas and other states and the need for dedicated remote support we established a second office in Tampa FL. Our IP communications offerings had changed as well and we began our second journey with Cisco by completing the requirements for Cisco Express Collaboration Specialization.In 2014, 2015 & 2016 we continued to grow, maintained our partnership levels and completed the required ongoing training requirements for Cisco Premier, Cisco Express-NGFW, Cisco Collaboration Express, HPE Business Partner, SonicWALL Partner, VMware Professional Partner, Dell Preferred partner, Trend Micro Partner, Microsoft Silver Partner, Mitel Partner and Barracuda Networks Partnership. In 2017 we had our best year to date! We added an additional partnership with Cisco Meraki and Trend Micro MSP programs, while maintaining our training requirements for other partnerships. We implemented ConnectWise with Manage RMM for an improved client services offering. In 2020 - 2021 we SURVIVED COVID!2nd 1/2 2021.......(to be continued).

Odessa/Midland, Texas Area

Responsible for growing the Secured Data Solutions client base around the West Texas area.Developed a sales strategy around the Managed Services Practice at SDS.Created a marketing guide to enforce the brand at Secured Data Solutions.Helped maintain key partnerships with vendors & partners.Continued ongoing training initiatives and certifications for partnerships.

Odessa/Midland, Texas Area

• Troubleshoot and resolve hardware, connection, printer and software issues reported to theService Desk• Update network applications as required• Maintain daily tape backup and off-site tape storage• Troubleshoot and resolve all problems encountered with hardware and software. Escalaterequests to the appropriate party, as needed. Replace or repair defective parts and equipment.• Conduct technology training for new users• Provide support to the Technology team• Conduct briefings and demonstrations for users to enhance system productivity• Assist in the development of training coursework and materials• Maintain and expand knowledge base in area of expertise• Attend courses to develop and keep skills and knowledge current• Increase efficiencies, technical ability and interpersonal skills• Perform routine server monitoring and performance benchmarking• Monitor and remove virus, spyware, and other non-authorized software• Complete special projects as requested