Create, develop, and drive sales strategies to improve staffing and implement high productivity of the sales agents within the workforceBuild and create sales models that are utilized by the operations teams in each division to enhance productivity, increase sales revenue, generate cost savings, and allocate resources more efficientlyCollaborate with the sales director and leadership team with cross-functional teams (marketing, business leadership, and sales) to develop a comprehensive understanding of the key drivers and opportunities within the businessWork closely with Ops teams on development in staffing automation tools related to website automation, attendance management, and sales center cost operationsSupervise and approve all paid time off and payroll within ADP

Accomplished “Top Sales Agent” for three consecutive months and remained above center average during entire tenure as an agentEarned highest conversion rates in training class Drove profit through both inbound and permission based outbound calls by utilizing persuasive sales techniquesConsistently performed on a variety of dimensions including, exceeding sales goals and meeting quality assurance requirementsIncreased customer profitability by utilizing cross-selling and upselling techniquesEnsured a positive customer experience by educating customers on the features and benefits of the product, responding to questions and overcoming objections, and accurately updating our contact management system